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owlnut
owlnut
Participant
October 27, 2018
Question

Photoshop CC extremely laggy on brand new computer

  • October 27, 2018
  • 1 reply
  • 554 views

Hi all,

I recently got a brand new laptop with an eye to using it for drawing. It's a 15" Samsung Notebook 9 Pro, 16GB RAM, dedicated graphics, quadcore processor, running Windows 10... and Photoshop is pretty much unusable.

For instance, on a 1000x1000 pixel project @ 300dpi with a single layer, the brush lags soooo much. You can't even draw a single circle at medium speed without it lagging. Conversely, I have no problem even with many layers and larger projects on my 5 year old Macbook Pro (also 16GB RAM but a pretty outdated graphics & processor).

I did all the Windows Updates, all the driver updates for both my graphics cards, spent a couple hours fiddling with the performance preferences and comparing it to the settings on my Macbook Pro, tried all suggestions in this document​ up until the "fine tuning" section, have tried installing an older version... nothing helped. Since I use a Wacom Intuous with my Macbook Pro, I thought maybe the issue was the EMR pen (even though then pen works flawlessly with zero lag in Clip Studio, Autodesk, etc.) and connected my tablet to the Samsung and set it up with the newest drivers...same problem, extremely laggy.

If anyone has any ideas on what could be causing the issue, please let me know. Also definitely willing to provide any more information that could help diagnose the problem. Any help or suggestions are much appreciated. I've been trying to figure this out on my own for a couple weeks now to no avail and it is very frustrating. :[

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1 reply

CB_DS
CB_DS
Participant
October 27, 2018

Photoshop should run very well on your laptop. One thing i did was go back to an older version of Photoshop. CC 2015.5.

I upgraded to 2017 at the time and choosing fonts would cause my pc to lag and freeze temporarily. I have a monster processor with 32 GB of ram and SSD OS drive. It should not have any issues with 2017 but when i uninstalled and went back to 2015.5 it is super fast.

May not be the solution for you but i thought it would share my experience with you.  Good luck.

owlnut
owlnutAuthor
Participant
October 27, 2018

Thanks for your reply. I did try going back to an older version initially, but I didn't try going back that far--most of what I had read regarding Windows 10 & Photoshop sounded like the problems people were having could be resolved by going back to a more recent update, and I downloaded them back to 2017 without it helping. I just tried doing 2015.5, and it does work as it should, no lag, so that's good enough for my immediate purposes.

But I'm still looking for a solution. Adobe sells the subscription model on being so great because you are always up to date with the latest features, and that's just simply not the case if I'm going to be stuck using the 2015 version for the next five years. I don't understand why they can't be compatible with the most popular operating system.

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