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buniroll
buniroll
Participant
July 20, 2017
Answered

Photoshop CC keeps freezing my computer

  • July 20, 2017
  • 2 replies
  • 18438 views

Whenever I open Photoshop CC, it freezes my computer so I have to force close my compute. However, Photoshop CC ends up working again after I restart my computer every time. This is very annoying and I'm not sure as to why it happens. Does anyone know how to fix this problem?

      This topic has been closed for replies.
      Correct answer JJMack

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      2 replies

      T
      Tim25078026kzl4
      Participating Frequently
      February 3, 2023

      Did you ever resolve? Photoshop works great for me (I use a Cintiq) but if I animate using photoshop...after 20-30 minutes the computer freezes and restarts. I even let Adobe tech get into my computer. We thought it was fixed but the next day...same deal... Anyone? 

       

       

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      July 20, 2017

      what platdorm do you use Windows PC or  Apple Mac.  What do you do when you Force close you  computer.  Are yoa able to look at what you OS is doing when Photoshop is hungup?  Have you tries just terminage the hung Photoshop and trier to start it again?  You give us little to go on....

      Supply pertinent information for quicker answers

      • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
      • Adobe product and version number
      • Operating system and version number
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      • Computer hardware, such as CPU; GPU; amount of RAM; etc.
      JJMack
      buniroll
      bunirollAuthor
      Participant
      July 21, 2017

      I use windows 10 and when I force close my computer, I hold down the power button. Everything is frozen including my mouse so I am unable to close it the correct way. Since it freezes everything, I can't check anything nor terminate it. Sorry for the little information that I provided, I'm pretty new at this.

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      July 21, 2017

      Have you tried Ctrl+Alt+Del to see it you can get the task manger up so you can see what is going on and terminate Photoshop?  Power shutdown is a last resort.

      JJMack
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