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Skuggasveinn
Participant
December 29, 2018
Answered

Photoshop CC unusable after buying a new Nvidia 2080 Ti card

  • December 29, 2018
  • 2 replies
  • 1346 views

Adobe Photoshop Version: 19.1.7 20181012.r.437 2018/010/12: 1195941  x64

Display Card: Geforce RTX 2080 Ti with Driver Version 417.35

Windows 10 1809 build 17763.195

I can't see my selections on the photo (all marquee tools, quick selections or magic wands etc)

Layers do not refresh content and turning a layer off doesn't make it disappear until I click the photo or resize the window of photoshop (I always need to trigger refreshes to see changes.).

Resizing gives artifacts.

Many filters give artifacts

and so on and so on.

Blender works fine, gimp works fine.

I've tried clean installing the Nvidia driver with registry clean up tools, I've uninstalled and re-installed photoshop from the CC launcher.

The display card works fine in other apps or games.

Is this a driver incompatibility or some hardware issue ?

any help appreciated.

Kind regards.

    This topic has been closed for replies.
    Correct answer Skuggasveinn

    found this

    Image artifacts with RTX 2080 in Photoshop CC 2018 (Fixed with 411.70 NVIDIA driver) - YouTube

    and I reverted to nvidia driver 411.70 and everything was ok.

    here comes the wierd part, I tried updating the nvidia driver from 411.70 to the latest 417.35 to verify that this was a nvidia driver problem but to my surprise everything stayed ok. Rebooted the whole system and still everything is ok.

    so I'm calling it fixed, but I have no idea what was the root cause of the problem

    2 replies

    Skuggasveinn
    SkuggasveinnAuthorCorrect answer
    Participant
    December 29, 2018

    found this

    Image artifacts with RTX 2080 in Photoshop CC 2018 (Fixed with 411.70 NVIDIA driver) - YouTube

    and I reverted to nvidia driver 411.70 and everything was ok.

    here comes the wierd part, I tried updating the nvidia driver from 411.70 to the latest 417.35 to verify that this was a nvidia driver problem but to my surprise everything stayed ok. Rebooted the whole system and still everything is ok.

    so I'm calling it fixed, but I have no idea what was the root cause of the problem

    Sebastian Bleak
    Community Expert
    Community Expert
    December 29, 2018

    Awesome! I'm glad you got it worked out =)

    JJMack
    Community Expert
    Community Expert
    December 29, 2018

    Can you post your Photoshop menu Help>System Info for us to see?

    JJMack