Photoshop closing and don't opening again without error message

I know that many apps had issues starting with the december nVidia drivers, timing matches...

Photoshop (and After Effects) are the heaviest GPU reliant softwares in the CC package. They tend to point out issues faster due to the reliance on GPU renders.

Hi @PECourtejoie thanks for answer me

- My user is "Jefferson" there isn't accented characters
- The problem happens about 3 months ago, I don't know exactly
- I didn't try an old version of my GPU drive, i'll try this...

A curiosity is that this only happens in Photoshop, others Adobe software are normal... 

Bom dia ! just to make sure, are there any accented characters in your user account or folder tree?

Since when did the problem occur?

Did you try an older version of the GPU driver, such as the november one?

I used Creative Cloud Cleaner but didn't solve... I just installed photoshop and it's the same 😞

@Kevin Stohlmeyer  I had already uninstalled and installed the applications but not with this tool, I will try to use it and come back to say if it worked, thank you so much!

At this point you might be best served to uninstall, run the Creative Cloud Cleaner tool and do a completely fresh install:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Hi @CShubert thank you for your support but now the program shows this error:

And sometimes, happens the same, none message, the software simply closes, but sometimes it opens normally...

I think there is some inconsistency or incompatibility but I've tried everything and nothing works, it's been about 2 months since this error... I honestly don't know what to do. I always used Photoshop on the same computer and it always worked normally, but with the latest updates maybe, this has been happening quite frequently

Hi @Jeff7souza sorry to hear this.

If your apps were working on the same machine before & have recently started encountering this error, please try these steps and let me know if they help.

• In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
  Doublecheck the Task Manager (Windows) & Activity Monitor (macOS) to ensure no processes related to Adobe or Creative Cloud are running & end the process if found active.
• Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
• macOS - In Finder > press & hold OPT key > go to the top menu GO > Select Library > go to Logs > Delete any files or folders with 'NGL' in their names.
• Restart the computer
• Sign in to Creative Cloud again.

Thank you,

Cory