Photoshop closing out instantly when I click "File"

Forum|Forum|1 year ago
March 27, 2024
4 replies
336 views

I can open Photoshop, do edits/designs, but when I click anything in the top bar, Photoshop instanlly closes out. Can't export anything, only can CTRL + S for save.

I uninstalled it and re-installed but the issue is still happening. Only is happening with Photoshop, no other Adobe products are effected.

Windows

This topic has been closed for replies.

Correct answer Ged_Traynor

It might be time for the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Ged_Traynor

Correct answer

Community Expert

It might be time for the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

PECourtejoie

Community Expert

Hi, if resetting the preferences did not work, I would uninstall and reinstall, from the creative cloud application.

J

Joseph30355080ye5oAuthor

Participant

@Ged_Traynor I tried manually resetting the preferenece and the same issue still occured.

Regarding the photoshop help > system, I can't even click that. Closes out because it's on the top bar in Photoshop. Is there another way to get to it?

Ged_Traynor

Community Expert

@Joseph30355080ye5o try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

Also can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded