Photoshop closing out instantly when I click "File"

Forum|Forum|2 years ago
March 27, 2024
4 replies
337 views

I can open Photoshop, do edits/designs, but when I click anything in the top bar, Photoshop instanlly closes out. Can't export anything, only can CTRL + S for save.

I uninstalled it and re-installed but the issue is still happening. Only is happening with Photoshop, no other Adobe products are effected.

Windows

This topic has been closed for replies.

Correct answer Ged_Traynor

It might be time for the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Ged_Traynor

Correct answer

Community Expert

It might be time for the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

PECourtejoie

Community Expert

Hi, if resetting the preferences did not work, I would uninstall and reinstall, from the creative cloud application.

J

Joseph30355080ye5oAuthor

Participant

@Ged_Traynor I tried manually resetting the preferenece and the same issue still occured.

Regarding the photoshop help > system, I can't even click that. Closes out because it's on the top bar in Photoshop. Is there another way to get to it?

Ged_Traynor

Community Expert

@Joseph30355080ye5o try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

Also can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

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