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christianp3405871
christianp3405871
Participant
May 13, 2021
Question

Photoshop completely freezes shortly after starting to work

  • May 13, 2021
  • 2 replies
  • 1146 views

Hello all, 
I am running the latest version of Photoshop as well as the latest version of my NVIDIA graphics drivers. I am experiencing a major issue. Whenever I launch photoshop and begin working on a project (whether it be an already existing one or a brand new one), the entire program freezes after a few minutes. I am unable to click anything or move around the program. The only way I can then close the program is by forcing it to close via the task manager. Waiting for the program to respond appears to not be working. Further, I have already tried reinstalling photoshop by the problem remains. Please advice with what I could try to do.
Thanks.

This topic has been closed for replies.

2 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
May 13, 2021

Its a known issue with the latest Photoshop release:

From Adobe:

Adobe is aware of an issue where Photoshop 22.3.1 is not properly detecting the GPU, and have a fix that will be available soon; thank you for your patience.

An earlier version of Photoshop may be installed and used for the time being.

https://feedback.photoshop.com/conversations/photoshop/photoshop-2231-says-unknown-gpu/6075e3c5cb205... 

christianp3405871
christianp3405871Author
Participant
May 13, 2021

Hello, 
Thank you both for your responses. Unfortunately even when running an older version of PhotoShop (I tried 22.4) I still find it fatally freezing shortly after launch. I can see that the process is shown as not responding in task manager. I also tried rolling back a graphics card driver update but to no avail. I use a GTX 1070. Please let me know what else I could try.
Thanks. 

christianp3405871
christianp3405871Author
Participant
May 13, 2021

Correction: I tried version 22.2 not 22.4, my apologies.

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
May 13, 2021

Hi

There seems to be a lot of people experiencing issues with version 22.3.1

Have you tried resetting your Photoshop preferences

If that doesn't help try reverting back to version 22.3 from the Creative Cloud app

 

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