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Question

Photoshop constantly crashes, even when idle

Forum|Forum|7 years ago
August 4, 2018
5 replies
2170 views

So I've recently bought a new laptop and installed my usual Adobe cloud programs. The others seem to work fine but every time I try to use Photoshop it crashes within 30 seconds or so. This happens even if i'm not editing, for instance last time it happened I was just looking at the preferences menu and it crashed for no apparent reason. It also crashes with no project loaded and just left idle. I've tried adjusting preferences, making sure it's using my gpu as well as trying it with the gpu disabled, in both cases it crashes. I've also tried reinstalling, I've even tried installing previous versions and the same thing happens. I'm running out of ideas on how to fix this issue.

My new laptop is well within the requirements:

Processor (CPU) Intel® Core™ i7 Six Core Processor 8750H (2.2GHz, 4.1GHz Turbo)

Memory (RAM) 16GB Corsair 2400MHz SODIMM DDR4 (1 x 16GB)

Graphics Card NVIDIA® GeForce® GTX 1050 - 4.0GB GDDR5 Video RAM - DirectX® 12.1

Windows 10

All drivers are up to date

Any help would be appreciated.

This topic has been closed for replies.

G

golinvauxb1973

Inspiring

Hello

To all of you experiencing crashes after a few seconds (or minutes) when using ANY CC application (Seen on PS, LR classic, PPro...), I suggest you try the following solution that worked for me (after MANY tinkerings with updates, drivers...)

Even though my active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange.

I was @ version 24.xxx and I had to upgrade to 25.xxx

However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to :

Download latest Intel driver from Downloads for Intel® HD Graphics 630 (in my case, since I have HD 630)
Unzip the exe in a folder using, for instance, 7zip
go to device manager (Windows + X --> device manager)
uninstall Intel drivers and click on "Delete driver files"
DISCONNECT YOUR INTERNET CONNECTION
In the device manager, right-click anywhere and choose "Scan for hardware changes"
Wait for the Intel display adapter to appear
Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver.
Choose "Have disk" and locate the place where you extracted the Intel driver
Let it install
Renable Internet connection

Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure)

A reboot might be necessary.

Wish you all the best of luck

JElliott49Author

Participating Frequently

Thanks for your help JJMack, there was definitely an issue with that corrupt windows file. Since that’s now fixed, I’ve installed an older nvidia driver as I think there’s also a GPU issue. I’ve read many people are having issues with multiple graphic processors and photoshop. So I’ve also decided to disabled the integrated intel graphics from device manager, rather than just choosing the nvidia card in the nvidia control panel settings. So far it’s not crashed straight away. I’m going to monitor it and then I’ll confirm if it’s fixed it for anyone that’s having similar issues.

JJMack

Community Expert

Yes Adobe states that Photoshop Has problems when a machine has two different GPU. That only one type of GPU should be used.

JJMack

JElliott49Author

Participating Frequently

Yeah for some reason the crashes aren’t showing in the reliability monitor anymore.

JJMack

Community Expert

first scan your windows system with Microsoft system checker to see if it finds any issues with your windows system that it can fix.

JJMack

JElliott49Author

Participating Frequently

I've ran system file checker and the I'm still having the same issue. What can I try next?

JJMack

Community Expert

you ran "SFC /scannow" as an administrator and it found nothing wrong. I do not know then why Microsoft's DLL is crashing.

JJMack

Community Expert

Look for system application crash reports for Photoshop stopped running and post the details in the report.

JJMack

JElliott49Author

Participating Frequently

Faulting application name: Photoshop.exe, version: 19.1.5.61161, time stamp: 0x5b14ec8f

Faulting module name: msxml3.dll, version: 8.110.17134.48, time stamp: 0x722fc009

Exception code: 0xc000001d

Fault offset: 0x00000000000352e0

Faulting process ID: 0x17d8

Faulting application start time: 0x01d42b67779a71c7

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

Faulting module path: C:\windows\System32\msxml3.dll

Report ID: 3fa72418-567a-4700-a7ec-b04ed5537817

Faulting package full name:

Faulting package-relative application ID:

JElliott49Author

Participating Frequently

This is from one of the reliability monitor logs:

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 19.1.5.61161

Application Timestamp: 5b14ec8f

Fault Module Name: msxml3.dll

Fault Module Version: 8.110.17134.48

Fault Module Timestamp: 722fc009

Exception Code: c000001d

Exception Offset: 00000000000352e0

OS Version: 10.0.17134.2.0.0.768.101

Locale ID: 2057

Additional Information 1: 8501

Additional Information 2: 8501b1b1d0bdb0a618cd0a627190d82c

Additional Information 3: 3440

Additional Information 4: 3440a2bba98c49a61b780274fb942314

Extra information about the problem

Bucket ID: 42808ae982900f44511e30fe842380d8 (1233477217642840280)

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