Photoshop corrupts files during power outage and no longer makes recovery PSDs

Forum|Forum|1 year ago
October 25, 2024
2 replies
923 views

Was unsure where to post this thread but I'm incredibly frustrated and would like someone at Adobe to see it.

Like the title says; when the power goes out while I am working in photoshop, the PSD that I'm working in ALWAYS corrupts. During past power outages, Photoshop used to open up a PSD-recovery file when this happened but now it no longer does so.

Not only that, but photoshop also ceases to open the corrupt file because one or two layers in it has bad data. However, I can open the same PSD in a different program, like Krita, perfectly fine, go in and delete the corrupt data while saving out the good information into a new file.

With all the money I am paying to use this software, why can't photoshop do what a low-budget program like Krita can do? Why am I not allowed to open my PSD to recover any data that isn't corrupt in the same program that it was created in? This is unacceptable and needs to be changed. Photoshop needs to implement better recovery tools for their files.

Windows

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D Fosse

Community Expert

Yep, a UPS (battery backup) will save you in these situations. I have one too.

Another good habit is frequent incremental saving.

KrzysztofFusAuthor

Participant

Obviously I save in increments, but surely someone shouldn't be expected to incriment to compensate for the fact that this software corrupts its own files. Let's say you incrementally save each hour, and an hour later all your work is lost because of a power outage. An hour of work lost is a lot, should I be making a new save file every ten minutes, every 5 minutes, just to compensate for the fact that Adobe's software doesn't work well? It's ludicrous. I hope someone at Adobe sees this. Fix your progams.

Nancy OShea

Community Expert

Auto Recovery works pretty well as long as I've recently saved files I'm working on to my primary hard drive.

That said, I live in a power-surge prone region. For this reason, I keep my equipment connected to battery backups with surge/spike protectors. In the event of a power surge or failure, I have about 15 minutes to save files and properly shut down my system. It's a small price to pay for peace of mind. Surge protected battery backups cost about $100 - $200, a fraction of what it costs to replace a fried computer system.

Nancy O'Shea— Product User & Community Expert

KrzysztofFusAuthor

Participant

I've used a surge protected battery in the past; they are delicate and can easily fry your computer on their own. I also don't see why I need to buy hardwhere for my computer when the software that I pay good money for is lacking features that are clearly accesable in other very basic art programs. Aren't you guys tired of paying for software that doesn't work?

Conrad_C

Community Expert

You have a point that the software’s recovery feature could be more robust. However, a properly designed battery backup should never fry a computer. That is why they’re standard equipment in mission critical organizations. I’ve been using them for over 20 years and they’ve only helped me preserve work, not lose it.

For example, a good battery backup is not only useful during a power outage. Under/over voltage is rather common especially in household power, and it’s silent, but can be as damaging to electronics as a full power cut. So the better models of battery backup also do line conditioning: They regulate output voltage within a safe range, and filter out line noise from mains power, so that your electronics get clean, stable electricity that can help prolong its life. They should also be doing surge protection, so that spikes don’t fry a computer.

No high quality battery backup should be “delicate,” because its mission is specifically to protect delicate electronics. If a battery backup model is more delicate than the equipment it is supposed to protect, and allows damage to that equipment, then it is a poor battery backup.

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