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yaelm87514376
Participant
January 20, 2020
Question

Photoshop corrupts my files and turns them into useless rainbows macOS

  • January 20, 2020
  • 2 replies
  • 166 views

After Photoshop destroyed my work last month, Adobe refunded my monthly fee, but that didn't bring my hours of work back.

It happened again last night. 

I created a PSD file with a few layers, nothing huge. I was working from and saving to my SSD external drive. 

Photoshop got stuck saving my file at 27%. After a while I had to shut down PS and restart my (late 2015) Mac. Went to grab my file and there it was, a colorful, corrupted file that can't be opened. (See screen shot attachment.)

Uninstalling PS and about to run the Cloud Cleaner Tool.

Meanwhile, waiting for my callback from Adobe ...

Anyone have a similar issue? 

Thanks!

 

{Thread renamed by moderator}

Hal

This topic has been closed for replies.

2 replies

davescm
Community Expert
Community Expert
January 20, 2020

If this is the second time it has happened , I would recommend working on a local drive and then copying the final file to your external drive where you can verify it before deleting the local version. An external drive is susceptible to loose connections etc. 

It is also the recommendation of Adobe:

https://helpx.adobe.com/uk/photoshop/kb/networks-removable-media-photoshop.html

 

Dave

 

Sahil.Chawla
Adobe Employee
Adobe Employee
January 20, 2020

Hi Hal,

Sorry to hear about Photoshop coruppting the files, could you please let us try adding Photoshop to macOS System Preferences Security & Privacy settings and let us know if it helps? Please follow the steps mentioned here: https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html#Penpressuredoesnotworkandbusycursordisplayswhilepainting

Regards,
Sahil