Photoshop: Could not complete your request because of a program error.

Forum|Forum|4 years ago
November 20, 2021
1 reply
1383 views

OSX Catalina

Im getting this error message popping up repeatedly all over my screen when I try to do anything with an image. I cant access preferences without this happening. Ive tried different versions of Photoshop including the latest but they all do the same thing. Any ideas how to fix this issue? This is just happening with PS, Ohter apps are fine. Ive also tried running Adobe cleaner, but it didn't help.

macOS

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Correct answer Regina218508762qbl

Problem Solved!

I removed all adobe apps, ran the Adobe Cleaner Tool, then trashed the Adobe Apps Support folder on the HDD, not the one in the User Folder, then reinstalled the apps. Now PS is working without a glitch.

@mj

Community Expert

Hi @Regina218508762qbl ,

Here are suggested fixes from Adobe that will hopefully get you going.

https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

Let us know how you go.

Best

mj

R

Regina218508762qblAuthor

Participant

Thanks but Ive read this and tried those steps already. The issue is I can’t even open the preferences without getting an error message.

R

Regina218508762qblAuthorCorrect answer

Participant

Problem Solved!

I removed all adobe apps, ran the Adobe Cleaner Tool, then trashed the Adobe Apps Support folder on the HDD, not the one in the User Folder, then reinstalled the apps. Now PS is working without a glitch.

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