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keremkeflii
Inspiring
July 7, 2023
Question

Photoshop Crash

  • July 7, 2023
  • 13 replies
  • 5537 views

After opening any project in Photoshop, Photoshop crashes when moving the text tool, mask selection tool or layer object. The error I get is "Compositing preferences auto-set to CPU due to an unexpected error. You can re-enable GPU compositing in your preferences if needed." Can anyone help me know what to do to fix it?

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13 replies

CShubert
Community Manager
Community Manager
July 17, 2023

@keremkeflii have you gone to: Performance > Advanced GPU settings and re-enable it? Restarting Ps, does the issue persist?

 

Could you walk us through your workflow from start to finish when you see this issue?

 

keremkeflii
Inspiring
July 15, 2023

I also tried this method but it didn't work either

CShubert
Community Manager
Community Manager
July 14, 2023
keremkeflii
Inspiring
July 14, 2023

hello again. i also reset the photoshop preferences, edited the memory and the selected disk, and even switched between versions again, but the problems still persist

CShubert
Community Manager
Community Manager
July 13, 2023

Hi @keremkeflii a couple things we see:

 

Memory used by Photoshop: 91 % - is it suggested to not go over 70%

 

Startup, 947,3G, 63,6G free - Ps would prefer a larger scratch disc space, up to 100gb if possible. If you free up some space and restart, does the issue persist?

 

You didn't mention if you replaced your prefs:

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

AxelMatt
Community Expert
Community Expert
July 13, 2023

I'm running out of ideas. I can't think of much more about it. 

What you can still try is to create a new Administrator account or a user account with Administrator right on your machine and test Photoshop with this account. 

Adobe troubleshooting: Creating an admin account in Windows

 

If that doesn't help either, the only thing left is a complete and clean reinstallation.

Please follow the steps below:

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
keremkeflii
Inspiring
July 13, 2023

i tried and it didn't work

AxelMatt
Community Expert
Community Expert
July 12, 2023

Do you have tried to deactivate using Graphic Processor and/or reseting the preferences in my first post?

Do you have also tried to enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"

 

Another try: Go to "Preferences > Performance..."  then click "Advanced Settings..." and uncheck "GPU Compositing".

Restart Photoshop. Does the problem still occur? 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
keremkeflii
Inspiring
July 12, 2023

hello bro again, despite making all the necessary updates and changing the Photoshop version, the problem persists here are new screenshots of the problem

AxelMatt
Community Expert
Community Expert
July 8, 2023

There's a new driver version for your graphic card available.

See here: AMD Radeon™ RX 6600M Drivers & Support | AMD and download and install the driver. Then check.

Do you have follow steps in the linked documents that I've posted?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI