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Participant
November 21, 2023
Answered

photoshop crashed few times then freezed

  • November 21, 2023
  • 5 replies
  • 315 views

photoshop crashed a few times during the day and now it freezed completely while i was drawing circles. both my computer and app is updated to the latest version, i tried uninstall-reinstalling, other apps work well but creative cloud was crashing too until a few mins ago, then it got fixed. how do i fix photoshop i really need to use it rn. screen completely freezes i tried multiple times pls answer

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Correct answer Ged_Traynor

@delinasq try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to backup your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

5 replies

delinasqAuthor
Participant
November 21, 2023

thanks, i pressed command + option + shift keys while opening photoshop and it got fixed. 

Ged_Traynor
Community Expert
Ged_TraynorCommunity ExpertCorrect answer
Community Expert
November 21, 2023

@delinasq try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to backup your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

Bojan Živković11378569
Community Expert
Community Expert
November 21, 2023

It is probably your machine that can not meet software requirements. Please check system requirements https://helpx.adobe.com/photoshop/system-requirements.html

delinasqAuthor
Participant
November 21, 2023

i can't click anything, the cursor turns to the circular rainbow thing and won't let me click anywhere. files open on photoshop but they are unusable since i can't do anything.

Bojan Živković11378569
Community Expert
Community Expert
November 21, 2023

Can you run Photoshop then copy-paste here content of Help > System Info?