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David Miles
Known Participant
December 20, 2020
Question

Photoshop crashes after selecting type tool (Photoshop CC 2021, Big Sur)

  • December 20, 2020
  • 1 reply
  • 294 views

Hello all,

 

I just ran across a problem that I have not been able to solve.  I have a 2017 iMac running Big Sur.  I made a simple collage in Photoshop 2021 and went to add some type and Photoshop crashes. Over and over again. Here is what I've tried...

 

-Using Font book to validate fonts.  Removed one that had a warning.  Reinstalled photoshop...crash.

 

-I have removed the Preferences folder for photoshop from library/applicationsupport/Adobe/PhotoshopCC2021 restarted photoshop... crash.

 

-I removed the font cache from photoshop (cant recall where it was located... but I remember trying it :).

 

-Tested the font folders on my computer (username/library/fonts, system/library/fonts) by isolating a batch of fonts and restarting photoshop but even with all fonts removed it still crashed... maybe I didnt get the correct font folder?

 

-uninstalled Photoshop (Using the app in the utilites folder) then reinstalled photoshop and in the Photoshop preferences I unchecked the box net to 'display fonts in English' (I read that had worked for someone).

 

-I have tried using a blank document in case the document I was trying to put type on had been corrupted.

 

I may have forgotten something but I've been at this for a while.  It is my wifes computer so I'm not sure what sequence of things may have led up to this.  Any ideas?

 

This computer was recently migrated over from an old 2013 imac so I may have some old prefs in there messing with things but I assume I would have gotten rid of those with all that I've removed so far.

 

thanks for any help!

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1 reply

David Miles
Known Participant
December 20, 2020

To follow-up, I submitted the bug report to Adobe (via the pop-up) and they said that there was a fix or work around for this.  So I did what they suggested again and noticed that I hadnt done one thing which was to turn off font previews.  So that has worked and Photoshop is not crashing any more.

 

I am wondering what this means.  Is there a way to have font previews work again?  Any thoughts on this?  Many thanks!