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realimagesvfx
Known Participant
May 9, 2021
Answered

Photoshop crashes computer upon opening or saving to disk

  • May 9, 2021
  • 1 reply
  • 2124 views

Whenever I open a file in PS or save a newly create image my computer crases (no blue screen). The computer either restarts or the monitors goes to black with no video signal. I do not get a Adobe Error report window. The screen just goes to black and/or computer restarts. No blue screen.

 

Strangely enough, when I do open an image in PS using File>Open, the image will open for about two seconds and than the computer crashes. See above crash description.

 

I can open Ps with no issues. I can start a new image. I just can't open a image (any)  file without a crash.

I can open an image from the explore which defaults to opening PS with the image. However, I can't save that image. Computer crashes. See above crash description. 

 

I am having no other issues with Pr, Ae, Br, Me or Au.

Runing the same version of  Ps on another computer with updated video drivers with no issuse. 

 

What has changed before having PS issues: 

Updated computer BIOS to the latest. ASUS WS X299 Sage Mother Board BIOS ver. 3405

 

What I have done:

Uninstalled/Reinstalled PS

Cleared all preferences

Rolled back/Updated video drivers

 

My computer state:

I am runing the windows 10 latest update

I am runing the lastest Nvidia drivers ver. 462.31

I am runing the latest BIOS on my computer 

This computer is over clocked but it has always been OCed. This is not a change from before when Ps was working.

 

Computer Specs

Windows 10 Pro 64

i9-9980XE 

128 g ram

4x 2080ti gpu

m.2 system drive

 

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

The latest version of Photoshop is having issues with certain graphics cards. Yours may be one of the affected.

Try installing the 22.x version of Photoshop and see if it clears up. Adobe is aware of the issue but for now this is the solution.

1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
May 10, 2021

What specific nvidia graphics card and how much vram do you have installed?

realimagesvfx
Known Participant
May 10, 2021

 MSI GeForce RTX 2080 Ti SEA HAWK EK

 

11g of Vram

 

https://www.ekwb.com/msi-sea-hawk-water-block/

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
May 11, 2021

The latest version of Photoshop is having issues with certain graphics cards. Yours may be one of the affected.

Try installing the 22.x version of Photoshop and see if it clears up. Adobe is aware of the issue but for now this is the solution.