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marcios8039423
Participant
October 15, 2019
Question

Photoshop crashes every time I open multiple jpegs

  • October 15, 2019
  • 3 replies
  • 3188 views

Hello All

 

I'm having an issue when opening multiple photos on CC. Let's say I want to open 30-40 photos at a time. Everytime I have a large number of photos open, CC crashes within minutes. Any help on this matter? Thanks.

 

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3 replies

N
Nils Christian5F9D
Participant
September 2, 2021

Disable the gpu in the performance settings if you have radeon, that worked for me.

    A
    aditjuniior
    Participant
    November 15, 2021

    Nice information, it working too for me

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    May 25, 2020

    Go into Camera Raw preferences and uncheck "use graphics processor".

     

    By default jpegs with metadata adjustments will try to open through ACR. And ACR seems particularly vulnerable to buggy video drivers causing it to crash.

     

    If that helps, update the driver from the manufacturer's site.

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      October 15, 2019

      Hi There,

      Sorry to hear about Photoshop crashing, let's make it right.

      As Photoshop crashes everytime you open multiple images, could you please try enabling "Legacy compositing" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

       

      Also, what version of Photoshop and the Operating system are you working on?

       

      Regards,
      Sahil

        J
        jordan128
        Known Participant
        May 24, 2020

        This is happening to me also, I actually onlye enabled the graphics processor and set to legacy compositing before it started happening, I'll open as little as 4 or 5 images at a time and it crashes, and actually have to restart laptop cos it just stays frozen with the loading wheel. I'm on a hp, windows 10, and radeon graphics card ( for gaming ) 8gb ram.

         

        I've only recently gotten the subscription, if small issues like opening images are doing this I may cancel it, which is dissapointing. Gimp isnt as powerful but I'll go back to it and settle if this is the case. 

        Sahil.Chawla
        Adobe Employee
        Sahil.Chawla
        Adobe Employee
        May 25, 2020

        Hi Jordan,

        Could you please let us know which version of Photoshop you're using? Have you tried updating the graphics drivers and see if it helps?

        Also, are you opening images from the local drive or external/network drive?

        Regards,
        Sahil

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