Skip to main content
maximilians42964015
Participant
June 30, 2019
Question

Photoshop crashes every xx minutes when working with large files – unusable

  • June 30, 2019
  • 5 replies
  • 1433 views
Please download the attached file to view this post
This topic has been closed for replies.

5 replies

c.pfaffenbichler
Community Expert
Community Expert
July 1, 2019

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

Bob_Hallam
Legend
July 1, 2019

It appears to be a hardware problem.  Looks like disk issues or Ram.  Start with the disks used a cache and remove or change them to see if this solves the problem.  If not it's ram,    But try the disk trick first.  I had a disk go that caused similar problems. 

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
Abambo
Community Expert
Community Expert
July 1, 2019

Well the immediate reason for the crash is a memory fault, may be Photoshop accessing memory somewhere that has not been allocated to Photoshop beforehand. As you say that this happens on big images it could be a could guess to blame memory management in a stress situation (either MacOS or Photoshop).

A test to do is to run Photoshop alone with minimal background activity.

I suppose that Netflix and Photoshop both use graphics resources quite extensively, so that may cause the system crashing because a graphics driver issue.

You did not state what a larger file means for you. But that could be a very important information here for the Mac specialists.

ABAMBO | Hard- and Software Engineer | Photographer
c.pfaffenbichler
Community Expert
Community Expert
July 1, 2019

Did you send in the report?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

AxelMatt
Community Expert
Community Expert
July 1, 2019

Moved from  Adobe Creative Cloud to Photoshop

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Daniel E Lane
Inspiring
June 30, 2019

Well, here are a few questions first. What else were you running at the time? Seems like you had a few other things going on when this error report came down. Possibly even some game running in the background? Since a game controller came up in the list, I'm guessing you might have a game or two on there...

Also, you have 27 devices plugged into your computer at once via USB. Were they all active and being used? Or could some of those be shut down while you are actually working? Your computer only has 16gb of RAM, and with too much going on in the computer, that 16GB could get eaten up pretty quickly. And Photoshop is definitely a RAM pig. Especially with large files. Try not running anything else on the computer while you are working on it as well as shutting down as many of those peripheral devices. It is only a laptop, not a big workstation, so minimizing the load while working is a something you need to think about.

maximilians42964015
Participant
June 30, 2019

Hey Daniel,

thanks for your super fast response.

I am running no games, just a browser tab with netflix open was running. Also a few tools, like Google Drive Sync in the background. Yes there are a few apps running like an email app or a calender one. But I mean 16gb and one of the newest MacBook Pros with nearly max. hardware update should be enough for Photoshop to run with these files. Sketch would do this with ease, don't know why Photoshop as the only single tool on that computer has these massive problems.

27 devices plugged in can't be true as well, there is not one connected. Apple keyboard and mouse are connected via Bluetooth.

So it seems like the error code gave false infos. May that be a problem? I do not want to believe that the MacBook is "not a big workstation" and I can't do simple website design with it anymore. But since its the only app right now that crashes often I am, to be honest, thinking about switching tools. That would be a lot of work for me so looking to get the most out of it of course but that's why I am so frustrated right now.

Thanks for you help!

Best

Maximilian