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Participant
March 23, 2024
Question

Photoshop crashes on launch.

  • March 23, 2024
  • 1 reply
  • 251 views

Pretty simple, I open photoshop, it gives me an error report, I can fully use photoshop until I try to open a project.

 

I have done ever troubleshoot, deleted cashes, changed preformance settings, rest prefrances, uninstall, update drivers, made more room on my harddrive, I used the Photoshop GPU troubleshoot, littlerally everything. It's only photoshop, I can't find anything wrong, at this point the solution is, demand a refund and buy Affinity cause adobe is complete garbage now.

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1 reply

Sameer K
Community Manager
Community Manager
April 9, 2024

Hey, @Chaise34025058h5an. Welcome to the Photoshop Community. For now, I'll move this post to a new post of its own. More info is required to help you figure this out. I've checked for crash reports but couldn't find any reports submitted by your account. Please submit the crash reports to us: https://adobe.ly/48ISSiy

 

Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

 

Does Photoshop crash when you use Create New, or only when you Open an existing project?

Try these suggestions:

 

Go to the location of the preference folder below and rename it to backup.

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
  • Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K