Photoshop crashes on launch.

Question

Pretty simple, I open photoshop, it gives me an error report, I can fully use photoshop until I try to open a project.

I have done ever troubleshoot, deleted cashes, changed preformance settings, rest prefrances, uninstall, update drivers, made more room on my harddrive, I used the Photoshop GPU troubleshoot, littlerally everything. It's only photoshop, I can't find anything wrong, at this point the solution is, demand a refund and buy Affinity cause adobe is complete garbage now.

Sameer K · Answer

Hey, @Chaise34025058h5an. Welcome to the Photoshop Community. For now, I'll move this post to a new post of its own. More info is required to help you figure this out. I've checked for crash reports but couldn't find any reports submitted by your account. Please submit the crash reports to us: https://adobe.ly/48ISSiy

Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

Does Photoshop crash when you use Create New, or only when you Open an existing project?

Try these suggestions:

Go to the location of the preference folder below and rename it to backup.

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded