Photoshop crashes on open due to problem with preferences

Forum|Forum|5 years ago
March 26, 2021
1 reply
278 views

Photoshop crashes on open due to problem with preferences. I can get it to start by deleting the preferences file but this is a big pain to do it every time. Any advice to correct or insight as to what the root cause is?

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Sahil.Chawla

Adobe Employee

Hi there,

That doesn't sound good, sorry to hear about Photoshop crashing.

Would you mind telling me which version of Photoshop and the operating system you're on?
Also, have you tried reinstalling Photoshop and see if that helps?

Regards,
Sahil

Ted BrauchAuthor

Participant

I have uninstalled several times but the problem remains.

Photoshop 22.3.0

Windows 10 Pro 64-bit Version: 19042.870

Sahil.Chawla

Adobe Employee

Sorry to hear about this. Thanks for sharing the info.

Could you please try creating a new user account on Windows 10 and test Photoshop on that account and let us know how it goes? steps to create a new account: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d

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