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Ted Brauch
Participant
March 26, 2021
Question

Photoshop crashes on open due to problem with preferences

  • March 26, 2021
  • 1 reply
  • 278 views

Photoshop crashes on open due to problem with preferences. I can get it to start by deleting the preferences file but this is a big pain to do it every time. Any advice to correct or insight as to what the root cause is?

This topic has been closed for replies.

1 reply

Sahil.Chawla
Adobe Employee
Adobe Employee
March 26, 2021

Hi there,

That doesn't sound good, sorry to hear about Photoshop crashing. 

Would you mind telling me which version of Photoshop and the operating system you're on? 
Also, have you tried reinstalling Photoshop and see if that helps?

Regards,
Sahil

Ted Brauch
Participant
March 26, 2021

I have uninstalled several times but the problem remains. 

Photoshop 22.3.0

Windows 10 Pro 64-bit Version: 19042.870

 

 

Sahil.Chawla
Adobe Employee
Adobe Employee
April 1, 2021

Sorry to hear about this. Thanks for sharing the info.

Could you please try creating a new user account on Windows 10 and test Photoshop on that account and let us know how it goes? steps to create a new account: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d