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Participant
July 13, 2018
Answered

Photoshop crashes on startup

  • July 13, 2018
  • 4 replies
  • 1476 views

Hello all,

I have been having a problem with Photoshop that has driven me up a wall. (After having paid for a year long subscription to the full adobe suite, it sucks that I can't actually use it...)

Adobe Photoshop crashes on launch (Unless forced to run as administrator) I have tried updating it, downgrading versions, uninstalling/reinstalling, closing all other running programs to check for conflicts, COMPLETELY killing every adobe file, folder, and registry edit through use of CCleaner and Revo uninstaller (which includes removing the creative cloud app along with all other adobe programs). I have contacted Adobe technical support three times, and all three cases have ended with Photoshop launching ONCE on their test before they deem the issue resolved (where I then proceed to try launching it again to a crash).

I am at my wits end with this. Does anyone have any ideas?

System:

Windows 10 Pro 64 bit

16Gb RAM

Intel i7-6700k 4.00ghz

100gb of storage space still remain on my M.2

GTX 1080

3 monitors (if it matters, all are plugged into the card)

*I am the only user on the computer, and have full administrator privileges.

Note: When the crash log prompts to be sent to Adobe, it gives me the option to "Learn more about the data included in the crash report". The following window is completely blank.

Note 2: Audition is behaving strangely. (It loads each individual workspace 1 section at a time. Probably unrelated, just figured I would mention it.

    This topic has been closed for replies.
    Correct answer austinb2249432

    Solved... Apparently my antivirus? was blocking photoshop (only photoshop, none of the other adobe programs) from passing its initializing phase. I'm dumb.

    4 replies

    austinb2249432AuthorCorrect answer
    Participant
    July 18, 2018

    Solved... Apparently my antivirus? was blocking photoshop (only photoshop, none of the other adobe programs) from passing its initializing phase. I'm dumb.

    Community Expert
    July 13, 2018

    Maybe some fonts problem, drivers problem, corrupted operating system, hd problem, or similar?

    Have you try to use chkdsk command?

    Sebastian Bleak
    Community Expert
    Community Expert
    July 13, 2018

    Hi

    When you did the Uninstall/Reinstall, did you also "Remove old versions" and "Remove app Preferences"?

    This has fixed many issues for me.

    Hope you find this helpful!

    chanaart
    Community Expert
    Community Expert
    July 13, 2018

    This is basically a tech support question.

    Call them and see what they have to say.

    Chana