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kmachacek
kmachacek
Participant
May 19, 2021
Question

Photoshop Crashes on Startup - macOS Catalina 10.15.7

  • May 19, 2021
  • 1 reply
  • 360 views

Since the most recent couple of updates, Photoshop crashes whenever I try to launch it.  I sometimes don't even get a splash screen.

I've tried uninstalling and reinstalling Photoshop using Creative Cloud, with no luck.  I've also made sure Photoshop is active in the Security & Privacy system settings under both "Accessibility" and "Full Disk Access."

I'm running macOS Catalina 10.15.7, and Photoshop 2021 v.22.4.1.

This topic has been closed for replies.

1 reply

Mark.Dahm
Community Manager
Mark.DahmCommunity Manager
Community Manager
May 19, 2021

Hi @kmachacek , There is an instability on that version of the operating system that makes OpenCL unreliable. As a result, we just released a patch, 22.4.1, that disables OCL features on that version of the Mac OS in Photoshop.

 

The issue was fixed by Apple, but only offer it in 11.3, so they are recommending customers upgrade to 11.3 for that functionality.

 

Your shortest solution is to install 22.4.1 and continue on 10.15.7 but without OpenCL accelerated functionality. Your best solution is to upgrade to 11.3.

 

 

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