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Question

Photoshop Crashes upon creating/opening document. GPU Acceleration turned off.

Forum|Forum|8 years ago
March 14, 2018
1 reply
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Ever since I've updated to the new version of Photoshop CC 2018. It has not been able to open or even create new documents, it crashes every single time.

Even with the Graphics Acceleration turned off and after running the CC cleaner several times and several reinstalls.

I'm out of ideas Adobe, Please help.

This is frustrating me to no end. Because I need this for work.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.2" build="20180302.r.277">

<time year="2018" month="3" day="14" hour="15" minute="11" second="24"/>

<user guid="fc120a9f-5d8c-4848-a98e-ad2134c15dc7"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-AU" oslanguage="en-AU" ram="8081" machine="Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2592 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFF64049B19">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFF64049B19" symbolname="DumpRegistryKeyDefinitions"/>

<stackStatement index="1" address="0x00007FFF64043BC5" symbolname="DumpRegistryKeyDefinitions"/>

<stackStatement index="2" address="0x00007FFF64043F29" symbolname="DumpRegistryKeyDefinitions"/>

<stackStatement index="3" address="0x00007FFF64042AF8" symbolname="DumpRegistryKeyDefinitions"/>

<stackStatement index="4" address="0x00007FFF64035816" symbolname="DrvPresentBuffers"/>

<stackStatement index="5" address="0x00007FFF92389288" symbolname="wglCopyContext"/>

<stackStatement index="6" address="0x00007FFF64034EC3" symbolname="DrvShareLists"/>

<stackStatement index="7" address="0x00007FFF640351BB" symbolname="DrvSwapBuffers"/>

<stackStatement index="8" address="0x00007FFF9239A877" symbolname="wglSwapBuffers"/>

<stackStatement index="9" address="0x00007FFFBB25330E" symbolname="SwapBuffers"/>

<stackStatement index="10" address="0x00007FFF6B776E4A" symbolname="unknown"/>

<stackStatement index="11" address="0x00007FFF6B774298" symbolname="unknown"/>

<stackStatement index="12" address="0x00007FFF6B78084E" symbolname="unknown"/>

<stackStatement index="13" address="0x00007FFFBD17B85D" symbolname="CallWindowProcW"/>

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<stackStatement index="18" address="0x00007FFFBD1919C3" symbolname="GetTopWindow"/>

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<stackStatement index="26" address="0x00007FF6B47CA327" symbolname="deepcut::PostProc"/>

<stackStatement index="27" address="0x00007FFFBCC01FE4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="28" address="0x00007FFFBEE3EFC1" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00007FFF64DAA360"/>

<register name="RBX" value="0x00007FFF64059DF0"/>

<register name="RCX" value="0x0000000000000000"/>

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<register name="RSI" value="0x000002778DDB43A0"/>

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<register name="RSP" value="0x000000D0D174D7D0"/>

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<register name="RIP" value="0x00007FFF64049B19"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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<dumpType>

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</crash>

</crashreport>

This topic has been closed for replies.

Legend

Hi drshuz,

We're sorry about the frustrating experience while using Photoshop. That's definitely not what should be happening, let us help make this right.

Could you please restore Photoshop preferences to default and let us know if that helps? See Preferences in Photoshop

Thanks,

Akash

drshuzAuthor

Participant

This was the result of resetting everything to defaults to no avail. 2018 CC just doesn't function on my computer however 2017 CC works just fine.

Legend

Thanks for the update. Since you've already used Adobe CC cleaner tool resetting everything to default, it is worth creating a new admin user account on your computer to see if Photoshop CC 19.1.2 works without a crash. See Adobe troubleshooting: Creating an admin account in Windows

Please let us know the outcome.

~Akash