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Dharmesh33875927898v
Participant
November 27, 2023
Question

Photoshop crashes when I print.

  • November 27, 2023
  • 2 replies
  • 395 views

Faulting application name: Photoshop.exe, version: 25.1.0.120, time stamp: 0x652daf75
Faulting module name: ntdll.dll, version: 10.0.19041.3636, time stamp: 0x9b64aa6f
Exception code: 0xc0000374
Fault offset: 0x00000000000ff349
Faulting process id: 0x1d14
Faulting application start time: 0x01da2117c3f87656
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2024\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f89374d3-6379-4152-aafb-2b992b59f04a
Faulting package full name:
Faulting package-relative application ID:

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 27, 2023

    in the meantime, try resetting your preferences and replacing the faulting dll by uninstalling ps, including preferences, including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    restart your computer

     

    reinstall ps

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    November 27, 2023

    @Dharmesh33875927898v 

     

    If you decide to follow Keith's advice to reset preferences or uninstall/reinstall, be sure to back up preferences first or you risk losing custom Actions, Brushes, and more. Then scroll down further to see how to reset preferences manually by renaming the file. A new preferences file will be created and the old one preserved.

    https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

     

    But first:

    Try resetting the Print dialog as above and try reinstalling your printer as well.

     

    Jane

     

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    November 27, 2023

    Isn't it Spacebar > Print, Jane? Maybe I remember incorrectly.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    November 27, 2023

    @Dharmesh33875927898v 

     

    The first thing to try is to reset the Print dialog. Hold down the Shift key, then choose Print. Are you sending the crash reports and including your Adobe ID email on them?

     

    I've moved your post to the Photoshop forum for you.

     

    Jane

     

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