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A
Anonymous
June 14, 2022
Question

Photoshop crashes when it becomes the foreground app

  • June 14, 2022
  • 1 reply
  • 141 views

I had Photoshop 2017 and that worked fine, however it can't be installed any more.

 

I've tried two subsequent versions and they both have the same problem which can be reproduced: Use CTRL + PRT SCREEN to grab a capture of the screen. In Photoshop create a new image and paste the capture, then save the file as a JPG. Navigate away from Photoshop and then back into it.

 

The application is unresponsive and Task Manager shows this, together with a stack of "Microsoft Edge Web View 2" instances (don't know what they are, I don't use Edge), and has to be forcibly shut down.

 

In every instance the software doesn't crash while it is being used. It crashes when it becomes the foreground application, the one with the focus. Maybe when it tries to import the clipboard.

 

I've worked through the Troubleshooting steps to no avail. Tellingly perhaps 2017 did not complain about the graphics card, the two newer versions do, and say it's "incompatible". In Preferences > Performance I see "Unknown GPU" and "Use Graphics Processor" is unticked and disabled.

 

The driver is up to date and no other application struggles with it, not even Steam. The obvious answer is to go back to the 2017 version but I can't find a way to do that. Is this a known bug and there's a prior version I can install which does not have that bug, or anything I can do to fix it?

This topic has been closed for replies.

1 reply

Zesty_wanderlust15A7
Zesty_wanderlust15A7
Known Participant
June 14, 2022

Some software uses part of the browser architecture of your OS, and it has to match. For example, you can't use a FileMaker version and its web viewer that relies on Internet Explorer in Win 10 that has MS Edge.

PS uses browser tech for the CEP panels still, AFAIK (and many other things). But as I've heard it's chrome-based, I'm pretty sure they have all of that built in.

Consider that just as a sidenote — it might not be related.

A
Anonymous
June 14, 2022

I now know precisely what causes it. It's using the crop tool, as follows:

 

1. Use ALT + PRT SCREEN to take a capture of the screen

2. Open Photoshop

3. Click File > New then CREATE

4. Paste the clipboard

5. Crop the image

6. Save the image as a JPG

7. Make any other application the foreground app e.g. tab into the browser and click a link

8. Click back to Photoshop. It has locked up and will not recover.

 

This behaviour exists in the current version 23.4.0 and also version 22.5.7. It did not exist in Photoshop 2017.

 

Does anyone know which currently available version doesn't have this bug?

    A
    Anonymous
    June 14, 2022

    The answer to this is 22.0.0.

    This initially throws up "program error" warnings on create or open image.

    Open application, Edit > Preferences, Performance, turn off "Use Graphics Processor", OK, then File > Exit to close.

    Then open again. The crash behaviour in later versions is not present.

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