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Participant
November 20, 2021
Question

Photoshop crashes when trying to open photos after unistalling Lighroom

  • November 20, 2021
  • 1 reply
  • 159 views

Yesterday i installed Lightroom to edit my photos, but neither versions of the app worked on my PC (granted, they are quite old, so that didn't surprise), so i unistalled them through Adobe Cloud. Since Lightroom didn't work, i decided to edit my pictures in Photoshop, but now eveyrtime i try to open them in the app, a interface like Lightroom's opens and my Photoshop crashes. I go to the link Adobe says has the fix for the crash and nothing there has anything to do with my problem. What can i do to fix this?

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1 reply

Legend
November 20, 2021

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

After submitting a crash log, ff you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.