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Participant
September 15, 2021
Question

Photoshop crashes with blue screen every time i open it

  • September 15, 2021
  • 4 replies
  • 245 views

How do I get help with this issue. It started a few weeks ago now and then but now happens every time. How do I get Adobe to help me?

    This topic has been closed for replies.

    4 replies

    Legend
    September 16, 2021

    A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.

     

    I would start with making sure your graphics drivers are up-to-date. Choose to do a clean install. https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

    c.pfaffenbichler
    Community Expert
    Community Expert
    September 16, 2021

    Just to make sure: Does Photoshop crash or the OS? 

    cmgap
    Community Expert
    Community Expert
    September 16, 2021

    Please see this thread: https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-crashes-my-pc-with-blue-screen-why/td-p/8918546

    If it doesn't help can you provide more system details.