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QINGCHARLES
Inspiring
November 15, 2023
Resuelto

Photoshop crashes within seconds of starting

  • November 15, 2023
  • 12 respuestas
  • 869 visualizaciones

This affects the currently release and the beta release.

 

It was happening on Windows 10 (x64); I just did a clean install of Windows 11 and same problem.

 

I can just about get the Preferences pane open and change a single option before it dies. I feel like it is something to do with it pulling in data from my cloud storage to display on the home screen.

 

On the beta, if I can open a file before it crashes then I can keep working just fine, I have to just move the crash dialog onto my second monitor to keep it out of the way😂

 

I have disabled every option I can think of in prefs, but nothing works. I've tried opening with shift key. I've tried running as admin.

 

I do have an unsupported GPU (Intel HD Graphics 4600), but the older versions of Photoshop worked just fine even while moaning about my GPU on startup.

 

I've run out of ideas. What is left except to just suck it up? (can't afford a new PC right now)

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de Adam Jerugim

    @QINGCHARLES 

     

    Navigate to c:/program files/Adobe/Photoshop 2024/Required/Plug-ins/Filters and add a ‘~’ to the front of both the MaterialsFilter and MaterialsSuite plugin names in the folder. Then check to see if the app launches without crashing.

    12 respuestas

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    November 16, 2023

    Hi @QINGCHARLES Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      November 15, 2023
      quote

      I have to just move the crash dialog onto my second monitor to keep it out of the way😂

       

      I do have an unsupported GPU (Intel HD Graphics 4600), but the older versions of Photoshop worked just fine even while moaning about my GPU on startup.

      By @QINGCHARLES

       

      Be sure to fill out the crash reports and send them in with your Adobe ID email. The engineers read every one and they are also on these forums.

       

      Current versions of Photoshop require Direct X 12 with Feature Level 12. Since you have an unsupported GPU, then you have two choices:

       

      If you are considering a new GPU, you can start a new post with its specs and get confirmation that it work before you purchase.

       

       

      Jane

      Q
      QINGCHARLESAutor
      Inspiring
      November 16, 2023

      Hi Jane, thanks for your reply.

       

      I filled out the crash report with my Adobe email, so hopefully they will read it.

       

      Photoshop works great, even with the old GPU as long as I move the crash dialog out of the way. Tempting to spend $10 on a supported video card just to keep Photoshop quiet, but I suspect these crashes are something else entirely and not related to the GPU considering every aspect of the app works fine.

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