Photoshop crashes without warning after moving to Windows 11

Forum|Forum|2 years ago
December 18, 2023
4 replies
1152 views

Adobe Photoshop Version: 25.3.1 20231212.r.241 46eb480 x64
Windows 11 Pro - Version 10.0.22621 Build 22621

Hello. I have recently updated Windows 10 to 11 and it seems to have affected Photoshop's stability.

PS will work normally for a few minutes and all of a suddenly it freezes and crashes with no error message. It does not enter the not-responding stage at all. On event viewer, it shows the same details every time except for the Faulting process id, Faulting Start Time and Report ID:

Faulting application name: Photoshop.exe, version: 25.3.1.241, time stamp: 0x65789802
Faulting module name: HalideBottlenecks.8bx, version: 25.3.1.241, time stamp: 0x65789327
Exception code: 0xc0000005
Fault offset: 0x00000000003ba91c
Faulting process id: 0x0x41B8
Faulting application start time: 0x0x1DA31FDBF25DC98
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2024\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\Extensions\HalideBottlenecks.8bx
Report Id: f360185a-b226-4ba8-bd58-529a11090395
Faulting package full name:
Faulting package-relative application ID:

I have done the following troubleshooting steps.

- Update Photoshop
- Reset Photoshop Preferences
- Reinstall Photoshop
- Do a clean install of the latest Nvidia Drivers
- Ran sfc /scannow with no errors detected
- Ran CHKDSK with no faults found

I cannot find a repeatable cause and have not encountered any issues with other software so far. There has not been any problems prior to upgrading from Windows 10

Windows

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2

2mm Studios

Participant

Same way with my system. It’s been this way far too long

I

IbbidibbidooAuthor

Participant

Just an update, I am still unable to resolve the issue on Adobe Photoshop Version: 25.3.1 20231212.r.241 46eb480 x64.

I have tried almost every resolution I could find. A complete reformat and clean install of Windows 11 Home (Version 10.0.22631 Build 22631). I've Increased my memory voltages for stability. MemTest86 had zero errors after 4 successful passes. I've reset my preferences multiple times, used Adobe Cleaner.

Photoshop still continues to crash with the same Exception_Access_Violation code and HalideBottlenecks.8bx. Any help would be greatly appreciated. This has never been an issue on Windows 10 and is affecting my work. The latest crash log is below.

Process: Photoshop.exe [13520]
Path: C:\Program Files\Adobe\Adobe Photoshop 2024\Photoshop.exe
Product Version: 25.3.1.241
File Version: 25.3.1.241
Code Type: x64
Parent Process: explorer.exe [6460]

Date/Time: 2023-12-26 12:01:50 GMT Standard Time
OS Version: 10.0.22621.2506
Report ID: abe6f492-b7e6-496d-8f65-778f27541c8b

Time Awake Since Boot: 1040 seconds

Crashed thread: 107 [14716] THREAD_PRIORITY_NORMAL

Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x00000000000000ff
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

Application Specific Information:
C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\Extensions\HalideBottlenecks.8bx

Thread 0: [13524] THREAD_PRIORITY_NORMAL
0 ntdll 0x00000000b3cd2f64 ? NtWaitForAlertByThreadId + 20
1 ntdll 0x00000000b3c98d34 ? RtlSleepConditionVariableCS + 260
2 KERNELBASE 0x00000000b1472d89 ? SleepConditionVariableCS + 41
3 HalideRuntime 0x000000008bae24d1 ? Halide::Runtime::Internal::Synchronization::parking_control::park + 273
4 ???? ( Error: 126 The specified module could not be found. ) 0x0000000000000220 ? Unknown - () [ Error:126 The specified module could not be found. ]
5 HalideRuntime 0x000000008bafa208 `string' + 45418
6 Endless Callstack!

I

IbbidibbidooAuthor

Participant

Hi! I have used the cleaner tool and installed a fresh copy of Photoshop. It still unpredictably crashes without warning.

I've checked the log and found this, it points to HalideBottlenecks.8bx. The exception code sounds like a memory issue but this problem has never occured on all versions of Photoshop before I switched to Windows 11. Windows Memory Diagnostic shows no problems, however I've yet to try MemTest86.