Known Participant

Question

Photoshop crashing all of a sudden..Help!

Forum|Forum|3 years ago
March 7, 2023
2 replies
5700 views

I have been using LR and PS on my PC for about three years. Being high spec with a 2080 Super graophics card and 32gb of fast RAM, Ive never had a problem using both LR and PS together, even while streaming youtube in a chrome window on a seperate monitor at the same time.

Now, out of nowhere, even while making a simple brush stroke on an image, I get a messge in PS stating I dont have enough RAM to complete the task...

If that message doesnt show PS simply crashes my PC or half crashes and I have to restart my pc manually.

I have looked at various youtube and forum ideas such as

Re installing PS

Installing a previous version of PS that did work

Updating the two plugins I have in PS

Resetting Preferences

Increasing the RAM usuage in prefernces to 100%

None make any difference. My pc,windows and drivers are all up to date.

The only thing Ive NOT done is when uninstalling PS I get a message askling if I want to delete the alerts, notifications and plugins etc, as I dont want to lose my workspace and Plugins

On my Task Manager when using Chrome, Lr and editing in PS its shows im using 62% of Ram, so Im not sure why this is happening.

I even ran the windows 10 Ram diagnostics and all my RAM is good!

Can anyone suggest how I can fix this? I need PS back for work asap!

Thank you!

Windows

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

Hi @Alex 12 did the message specifically said RAM or "memory"? It could be lack of HD space - what do you have allocated in Photoshop Preferences/Scratch Disk?

A

Alex 12Author

Known Participant

Hi Kevin,

I have a few very fast ssd's with plenty space. My scratch disk is a 512gb Nvme drive that has 350gb free

PS has always worked so fast, no idea whats changed.

Sometimes the message displays and says not enough RAM. Sometimes it just crashes, sometimes the image im working on overlaps itself hundreds of times around the screen and sometimes the images PS displays while opening are now infront of my image and it freezes, then crashes my pc.

Kind of freaking out as I have a new website launing tomorrow and need to edit images for it!

Kevin Stohlmeyer

Community Expert

Hello! Thank you for the reply

I tried opening without plugins, leaving PS open then opening LR and sending an image to PS (like I always do) I can work a little on it but it crashes either everything or just PS.

I downloaded the new Studio and Game drivers in Gefore experience, restarted but no difference. It crashes within a few minutes of editing.

A new PS update literally just came out today (24.2.1) I installed that with high hopes, edited an image and saved it back into LR no problem. Tried it with another from LR to PS and it froze my pc instantley.

Watching the task manager RAM was at 55% which is an improvement but cpu while loading the image from LR to PS was at 100% before freezing. No idea if thats useful information.

I have disabled g sync, I have two monitors and my photography editing monitor does not use this but it made no difference. Still crashing everything.

I have also noticed LR is slower than it usually is, zooming into an image, loading etc takes a little longer, sluggish.

Hi Alex, try rolling back your drivers to the November 2022 releases.

Sameer K

Community Manager

I've looked for crash reports in your account that you've signed in to the community with, but I couldn't find any.

Thanks for sharing the details you've already shared. Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share here?

Try this workaround that we used for a legacy issue: https://helpx.adobe.com/photoshop/kb/invalid-numeric-entry-integer-96-8-required-photoshop.html

Photoshop 2023: Navigate to HKEY_CURRENT_USER\SOFTWARE\Adobe\Photoshop\170.0

Follow the steps from within the article shared above & use 32768 for 32 GB.

Let me know if this helps. Thanks!

Sameer K

A

Alex 12Author

Known Participant

Thank you for the reply!

I have done the workaround as described and PS still crashes my Pc. I have also noticed today that LR is a little slow and has also crashed the pc, but this was after PS froze and I force closed it.

I have sent the System info to the link supplied.

A

Alex 12Author

Known Participant

Also I'd just like to state that LR is crashing/freezing my pc then crashing while editing images now

Just to add -

In Creative Cloud everything is up to date

I have checked all my ssd drives and they are all in good health.

Double checked the drivers for graphics card are latest

I use Geforce Experience with drivers set to studio, also up to date

Everything else on my pc runs great, including gaming.

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