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N
Neaders
Participant
July 26, 2016
Answered

Photoshop crashing on Print - EVERY TIME

  • July 26, 2016
  • 11 replies
  • 71018 views

Photoshop has been crashing on me whenever I print.  If I hit Ctrl + P or go to print in the File menu it INSTANTLY crashes.  It doesn't even think first.  It doesn't matter how large or small the file is at all it just instantly crashes, doesn't matter if it is a document with multiple layers or a single small flat image.

I am afraid I am going to lose important edits when trying to print forgetting about the issue and accidentally printing before saving.  The only way I can print is to open the document in Illustrator and that isn't really acceptable to me.

Can any one tell me what is going on?

I did uninstall the program from my computer completely and reinstalled it to see if that would fix anything but it did not.

Please help,

Thanks,

Anita

This topic has been closed for replies.
Correct answer TanujSandal

This was the text in the crash log:

Faulting application name: Photoshop.exe, version: 17.0.1.156, time stamp: 0x5792635d

Faulting module name: ntdll.dll, version: 10.0.14393.0, time stamp: 0x578997b2

Exception code: 0xc0000374

Fault offset: 0x00000000000f73e3

Faulting process id: 0x1164

Faulting application start time: 0x01d1f7c247483b27

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: b2521246-9fdc-4d91-a3ad-c474eeedc25c

Faulting package full name:

Faulting package-relative application ID:


Try the steps suggested by jbm007, if it does not work, I would suggest you to reset Photoshop preferences once.

Prior to resetting preferences, please take a back up of any custom presets/brushes that you have created.

How to reset Photoshop preferences: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Preferences

11 replies

A
AnCris
Participant
September 12, 2023

in my case, PS2023, it got solved by removing a network printer that was not active anymore. It was probably set as a default printer in photoshop, due to it being the preferred one in the past, but when it got removed and replaced by a new one the error started appearing. after removing it from the windows device list, the error went away.

 

    S
    steveh44244476
    Participant
    December 26, 2020

    I've solved this (Windows 10) by finding and installing the print driver from the manufacturer's site,  not windows drivers. Then remove the old printer. Restart Photoshop and it prints OK.

     

      Paul Ostrum
      Paul Ostrum
      Known Participant
      July 26, 2022

      I can get most things to print but when I try to print from my greeting card files, the program crashes everytime. I tried all the above fixes but nothing worked. 

      Paul Ostrum
      Paul Ostrum
      Known Participant
      July 26, 2022

      I fixed the problem. I downloaded the new greeting card format from the paper source and it now works.

        F
        fotomanJohn
        Participant
        April 23, 2020

        I had the same problem. Then I tried printing a file that had never been opened in PhotoShop and it printed. I then went back and using Capture One I did an output from the finished retouched file to a new location of the image that wouldn't print previously. I then opened that file in PhotoShop and it printed.

        It would seem that files that have previously been printed have the print information embedded in the file. By making a brand new file that information is removed and the file can then be printed.

         

        O
        Organic Metal
        Participant
        April 28, 2020

        Agreed - Not ideal, but this is the solution that works.

        W
        webtrekker
        Participating Frequently
        April 28, 2020

        Yes, but why should we have to use work-arounds in software we pay dearly for and that they (Adobe) just can't be bothered to fix? 

          Martin Haslien
          Martin Haslien
          Participant
          April 9, 2020

          I had this issue today and yesterday (Windows 10, PS. version 21.1.1). It crashed regardless of restart, update Photoshop, downgrade photoshop, new file, or old file.

          Preface

          I also do devlopment on my computer, so I needed port 80 to be available to do development on due to hassle a different port would cause, so I did necessary changes to make it available as it was taken up by the system. This caused the crashing every time I tried to print.

          Possible solution

          It seems Photoshop need to use the HTTP service that occupied my port 80. I changed a setting in  the registry, opened Phoyoshop, and boom, I can print again.
          Win+R → 'regedit' → Enter → '\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\HTTP' → Double-click 'Start' → Change value to '3' (was '4' for me) → OK → Launch Photoshop → Print.

          W
          webtrekker
          Participating Frequently
          December 2, 2019

          Will people STOP peddling Reset Preferences as a solution!!! 

           

          In no way is this a solution!  Yes, it sometimes works, but only for a short while, then you have to reset the Preferences again ... and again, ... and again,............. every time having to re-enter all your settings and presets. 

           

          Get this FIXED Adobe! You are taking money under false pretences! 

           

            jesser95444585
            jesser95444585
            Participant
            December 2, 2019

            Thank you. This is such a croc of crap. Adobes people are just full of crap, with no actual solution, just bandaids. 

              W
              webtrekker
              Participating Frequently
              December 2, 2019

              Yeah, maybe they should spend some of their (our!) money on hiring REAL programmers.

                B
                bens747925
                Participant
                October 9, 2019

                Same problem with Elements 14. Why is this at least a 3 year old problem? I have windows 10 and immediately craches when print button is clicked. Reset preferences did nothing.

                jesser95444585
                jesser95444585
                Participant
                October 23, 2019

                Same problem with PS, every version I have tried, on 2 PCs. I am out of business in about 5 minutes. 

                F
                fayeo72342572
                Participant
                September 30, 2019

                Same Problem, have just downloaded trail version of 2019 and the print works but they want me to pay again so not happy.

                Has anyone found a fix please

                A
                AllenRbrts
                Participant
                February 8, 2017

                This issue can not be fixed by deleting preferences, it is not caused by specific versions of Windows. It is caused by a switch Adobe made to using printer drivers that are not widely used and apparently prone to crashing photoshop. Yes, the problem is related to specific printers, but the list is pretty long. The switch to the different drivers happened ion CS6 and yes, this problem is still with us.

                Most times, the problem is related to bringing the print dialog box on a file that has been printed a printer isn't connected to this computer (printed a different computer or the printer has moved). If you had printed to a problem printer (even if the print was successful), you are now going to crash photoshop if you try to print that file that doesn't have valid print info for this computer. This is why it seems like clearing the preferences seems to fix the problem, but the reality it is just hiding the problem tell you repeat the above sequence in the future.

                In previous posts, I have made a list of printers which demonstrate the problem. Samsung, Ricoh are certainly on the list, but there are Epson and others as well. Just depends on that printer driver. Adobe says get the latest drivers, but I have yet to find a single case were a new driver has fixed the problem. Apparently the printer companies either don't know about the problem, or are unable to fix it.

                Given how this problem usually manifests itself, it is too bad that Adobe doesn't least fix this specific case which I think is common problem.

                Allen

                  Jimerb
                  Jimerb
                  Inspiring
                  April 23, 2017

                  Even with the latest spring update this continues to fail each and every time.

                  Has anyone found a way to get this to work?

                  I REALLY don't want to blow my settings in photoshop away.  I have a million and one customization's and backing up Photoshop's settings is awkward.

                  jbm007
                  Community Expert
                  jbm007Community Expert
                  Community Expert
                  April 23, 2017

                  Are you on a windows OS?

                  If so can you copy and post the results of the application log?

                  jim

                  campy
                  campy
                  Participant
                  January 11, 2017

                  I am living with this issue as well... have been since CC2015, 2016... hoped they would have fixed it in 2017 which I jusr now switched to- but 2017 still does it ('it' meaning- any document... hit 'Print' or cntrl-P... Photoshop crashes immediately.) My workaround is to flatten the .psd to a jpeg and save, open in Windows Photo Viewer where it will print just fine. I do this in front of customers who ask what I am doing and I explain... we share laughs on Adobe's expense. Good times!

                  I know I am providing Adobe programmers an easy 'out' here, but the problem started when I updated to Win 10...

                  I am on a modern Boxx PC, Win 10, HP ColorLaserJet CP 1215 connected via USB. I have read the Adobe forum where MANY fixes are offered to this problem. I have tried them all, still print-crashing.

                  For what we pay...

                    B
                    brooti
                    Participant
                    November 30, 2016

                    I have exacly the same problem with Photoshop CC 2017 on a Windows 7 machine. I've tried every one of the proposed solutions without success.

                    I've had the same problem with earlier versions of Photoshop. Each time I've simply waited for the next update and the problem has been solved - but that really isn't very convenient!

                    jbm007
                    Community Expert
                    jbm007Community Expert
                    Community Expert
                    November 30, 2016

                    When you say you have the same problem exactly what do you mean.

                    You  have a different system.

                    Can you post a copy of the crash report here so we can take a look at  it.

                    B
                    brooti
                    Participant
                    November 30, 2016

                    Thanks for your prompt response.

                    I meant that whenever I select  Print...  from the  File  menu, Photoshop crashes.

                    There are two events in the log each time:

                    Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x57fde35d

                    Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

                    Exception code: 0xc0000005

                    Fault offset: 0x0000000002656a65

                    Faulting process id: 0x12e8

                    Faulting application start time: 0x01d24aaf321a8caf

                    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

                    Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

                    Report Id: 7f15ddde-b6a2-11e6-b397-fcaa14873292

                    Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fd

                    Faulting module name: sst6cdu.dll, version: 6.7.25.3, time stamp: 0x553762b0

                    Exception code: 0xc0000005

                    Fault offset: 0x000000000000dbd8

                    Faulting process id: 0x1ea4

                    Faulting application start time: 0x01d24aaf30e9dc8c

                    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                    Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\sst6cdu.dll

                    Report Id: 769ce312-b6a2-11e6-b397-fcaa14873292

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