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A
auntof4
Participant
May 29, 2010
Answered

Photoshop CS crashes when using Save As

  • May 29, 2010
  • 4 replies
  • 50673 views

Until just recently, my Photoshop CS worked great on my Dell laptop running Windows Vista.


Now, whenever I try to Save As a photo file in Photoshop, the program closes without any error message. At times I can catch a glimpse of the dialogue box that normally appears when doing a Save As.

I have tried numerous things today to get Photoshop working, but nothing has helped. I did some maintenance on my computer, including disk cleanup, etc.; as well as uninstalling and then re-installing my Photoshop CS program, which I have on a disk. The rest of the program works fine, and I can do a Save and a Save For Web.


Does anyone have any tips for correcting this problem? Any help would be greatly appreciated.

      This topic has been closed for replies.
      Correct answer

      Try resetting your preferences as described in the FAQ.


      http://forums.adobe.com/thread/375776?tstart=0


      You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.


      This resets all settings in Photoshop to factory defaults.


      A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.

      4 replies

      K
      konnykarlson
      Participant
      January 12, 2023

      I had the same problem on Windows. I only solved it by removing a folder from the directory Photoshop was browsing within the "Save As" dialog when crashing. In my case it was the so called "God Mode" system folder.

      If your crashes have a similar cause: 

      Try removing non-regular files or folders found in the directory shown in the "Save As" dialog when Photoshop crashes.

       

      R
      realleeee
      Participating Frequently
      June 16, 2021

      Hello, can you please let me know how you solved the issue? The link John provided isn't available anymore. I'd really appreciate your help!

      M
      MEMNorthStar
      Participant
      April 21, 2020

      Have been having this problem since the most recent update. The solution still works ten years later.

        R
        realleeee
        Participating Frequently
        June 15, 2021

        Hello, can you please let me know how you solved the issue? The link John provided up there isn't available anymore. I'd really appreciate your help!

        A
        Anonymous
        Correct answer
        May 29, 2010

        Try resetting your preferences as described in the FAQ.


        http://forums.adobe.com/thread/375776?tstart=0


        You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.


        This resets all settings in Photoshop to factory defaults.


        A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.

          A
          auntof4Author
          Participant
          May 29, 2010

          Thank you for the great advice.

          After finally figuring out how to get the confirmation dialog box to appear,

          I deleted the preference files and I can now Save As without the program

          closing.

          Thanks again.

          A
          Anonymous
          May 29, 2010

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