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A
Anonymous
November 11, 2016
Question

Photoshop cs5 closes after launching

  • November 11, 2016
  • 3 replies
  • 2218 views

Out of the blue, photoshop cs5 closes immediately after launching. Windows message pops up saying "Adobe Photoshop CS5 had to close and Windows is checking for a solution" with an option to close program. Bridge will open separately but I can't open the files. Should I uninstall/reinstall? Was working before but just recently very slow in launching and Bridge extremely slow to open.

    This topic has been closed for replies.

    3 replies

    S
    shekhar9910
    Participant
    November 15, 2016

    This is very common and happens with a lot of cs5 users.

    To counter the issue :

    • clear your pref
    • cs5servicemanager.exe is working or not.
    • Look out for the crack file.

    This may help - Forum: Photoshop CS5 closes only seconds after opening - DeviantArt

    A
    Anonymous
    November 15, 2016

    I cleared preferences already, no change. Don't know how to see if cs5 service manager exe is working or not (I have cs5 not cs5.5). Don't know where crack file is. The video is about pirated ps, not what I have, so it doesn't help in my case.

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    November 16, 2016

    Can you go to control panel/administrative tools/event viewer/windows logs/

    open drop menu and select application

    find the PS crash error report

    select it and then go to the right and select "copy"    "copy as text"

    paste the message here.

    Jim

    A
    Anonymous
    November 15, 2016

    We also have the problem. We can not do graphic work ...

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    November 11, 2016

    Try resetting your Photodhop preferences

    JJMack
    A
    Anonymous
    November 11, 2016

    I couldn't reset the Preferences because the message from Windows pops up before I can get to it. I also noticed that in my folders there are Bridgesort files. (Bridge can only be opened separately from PS) These Bridgesort files appeared after my computer was scanned with diagnostic and repair tools from a third-party.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    November 12, 2016

    Have you tried the shortcut keys to reset you preferences.  Click your Photoshop launching icon. Immediately if not sooner press and hold. Shift+Alt+Ctrl.  If you do that quickly Photoshop start up should see the keys are press and open a dialog asking if you want to delete your Preferences.  Reply yes. Photoshop should delete your Preferences files and generate a new set of preferences files with Adobe default settings for your user ID.  Photoshop should them start.

    JJMack
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