Skip to main content
Inspiring
June 30, 2018
Answered

Photoshop CS5 download does not work

  • June 30, 2018
  • 3 replies
  • 1669 views

It starts or seems to start, that is an icon moves into the Downloads folder, and there is a file 'Photoshop_12_LS1.dmg.downoad' created, but it never looses the .download suffix, meaning it is shown as an ongoing download, but it never completes, I had it run over night, it's 1.1GB.

Mac OS 10.11.6.

Thank you for your help!

    This topic has been closed for replies.
    Correct answer Test Screen Name

    So I tried Firefox instead of Safari. The countdown showed initially 54 m[inutes], counted down to 51, then said it was finished after a very short time (too short for 1.1 GB). The download folder contained indeed a file 'Photoshop_12_LS.dmg' - hoewever, the attempt to open it returned 'Photoshop_12_LS.dmg image not recognized'.


    If your connection is not reliable you may have to keep trying.

    3 replies

    Legend
    July 1, 2018

    Or if it's a laptop, somewhere with fast free wifi...

    Legend
    July 1, 2018

    You could try downloading it somewhere else. I found once I just couldn't download a particularly large file until I changed ISP, though the old one said they had no limits.

    heningAuthor
    Inspiring
    July 1, 2018

    Thank you. So I'll have to find someone with another ISP.

    Derek Cross
    Community Expert
    Community Expert
    June 30, 2018

    Where did you get this old version of Photoshop from?

    heningAuthor
    Inspiring
    June 30, 2018

    You mean the download location? Here:

    Download Adobe Creative Suite 5 products

    But as said, it doesn't download. Or maybe you are more lucky...

    Nancy OShea
    Community Expert
    Community Expert
    June 30, 2018

    Try using a different browser. 

    Nancy O'Shea— Product User & Community Expert