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BrandonY0UR
Participant
January 3, 2012
Answered

Photoshop CS5 opens and says "Adobe Photoshop CS5 has stopped working"

  • January 3, 2012
  • 2 replies
  • 17028 views

Hey guys.. I hit this problem tonight after trying for several hours to open Adobe PS CS5.

Photoshop worked earlier today and i have made no changes on my PC since running PS again.

I am running Windows 7 Service Pack 1 64bit

I have tried Pressing CTRL+SHIFT+ALT to delete the Adobe Photoshop Settings File with no success.

I have rebooted my computer several times.

I have ran as administrator.

As far as I can tell it has something to do with KERNELBASE.dll 

You guys are my last chance.. THANK !

Brandon (Y0URD4MS31F)

Here is a log from event viewer...

Log Name:      Application

Source:        Application Error

Date:          1/2/2012 11:01:13 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Brandons-PC

Description:

Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4b504eff

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319

Exception code: 0xc06d007f

Fault offset: 0x0000b9bc

Faulting process id: 0xeb4

Faulting application start time: 0x01ccc9cc53e0ded5

Faulting application path: C:\Users\Admin Brandon\Desktop\Hacking, mods, C++\Adobe Photoshop CS5 (No Brushes)\Photoshop.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 938be8e8-35bf-11e1-98bd-001583ba828e

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2012-01-03T04:01:13.000000000Z" />

    <EventRecordID>1887</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Brandons-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Photoshop.exe</Data>

    <Data>12.0.0.0</Data>

    <Data>4b504eff</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>6.1.7601.17651</Data>

    <Data>4e211319</Data>

    <Data>c06d007f</Data>

    <Data>0000b9bc</Data>

    <Data>eb4</Data>

    <Data>01ccc9cc53e0ded5</Data>

    <Data>C:\Users\Admin Brandon\Desktop\Hacking, mods, C++\Adobe Photoshop CS5 (No Brushes)\Photoshop.exe</Data>

    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>

    <Data>938be8e8-35bf-11e1-98bd-001583ba828e</Data>

  </EventData>

</Event>

This topic has been closed for replies.
Correct answer Chris Cox

You're running Photoshop 12.0.0 -- you never installed any of the updates.

Go install the updates now.

And kernelbase crashes are usually due to drivers: scanners, video card, camera, printer, etc.

And I'm curious why Photoshop is under "Hacking, mods, C++"?

2 replies

B
BrandonY0URAuthor
Participant
January 3, 2012

More Info.

I am running three monitors and occasionally four. I've attempted opening the program with only one connected.

Here is some driver info.. I still can't pick out a problem..

I'm using a XFX Radeon HD 6950 if that helps.

Driver Packaging VersionNot Available
ProviderAdvanced Micro Devices, Inc.
2D Driver Version8.01.01.1215
2D Driver File PathNot Available
Direct3D Version7.14.10.0879
OpenGL Version6.14.10.11318
Catalyst Control Center Version2011.1109.2212.39826
Chris Cox
Chris CoxCorrect answer
Legend
January 3, 2012

You're running Photoshop 12.0.0 -- you never installed any of the updates.

Go install the updates now.

And kernelbase crashes are usually due to drivers: scanners, video card, camera, printer, etc.

And I'm curious why Photoshop is under "Hacking, mods, C++"?

A
Anonymous
January 3, 2012

Rather than repeating answers look at this link with the same problem.  http://forums.adobe.com/thread/943863?tstart=0

B
BrandonY0URAuthor
Participant
January 3, 2012

I've been there and found no information helpful I've spent hours looking on google as said above.  I would like someone to analyze my specific problem and give me a dirrect answer.

A
Anonymous
January 3, 2012

The specific problem is the defaulting module KERNELBASE.dll, version: 6.1.7601.17651 located at C:\Windows\syswow64\KERNELBASE.dll

That can mean a lot of things as stated in the other thread.

You will just have to go through a process of elimination.  Suggest doing a web search for that problem and see what the solutions are.

Wish there was a simplier way, perhaps someone else has an idea or two.

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