Photoshop CS5 quits in High Sierra when I hit print.

Forum|Forum|4 years ago
November 19, 2021
2 replies
1156 views

Hi all. I am running Photoshop CS5 (still) and today, for some reason, it just stopped working when I hit print. It just shuts down completely. I updated all my Epson Software (Epson WF-4630) and restarted but that did not work. Does anyone have any advice on how I can fix this issue? Right now, I can export to PDF and print but that makes no sense that I have to do that... Any solutions out there ?

Thank you.

macOS

This topic has been closed for replies.

Jeff Arola

Community Expert

Is your photoshop cs5 updated to 12.0.4?

You can tell in photoshop by going to Help>System Info and the top line is the Photoshop Versiom.

steveroperAuthor

Inspiring

Yes. 12.0 x64.

steveroperAuthor

Inspiring

So I have never heard of Onyx. I have downloaded it now. Do I simply run maintenance?

TheDigitalDog

Inspiring

Try trashing your Photoshop preferences. Press and hold Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

Any better?

You might need to reset CUPs if that doesn't work, but try it first and let us know.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

steveroperAuthor

Inspiring

Hello. I did the first part. I held down the three you suggest then chose Delete the current settings. At this point, it still carshes.

Which of these files do I trash ?

Thank you for your help.

TheDigitalDog

Inspiring

See:

https://support.apple.com/guide/mac-help/reset-printing-system-mac-solve-a-problem-mh14001/mac

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded