Photoshop CS6 asks for serial number at every launch

Forum|Forum|13 years ago
September 23, 2012
2 replies
46434 views

Was wandering if anyone else had a new copy of CS6 from Amazon.com. On system start up it askes for the ser no# each day like its a trial version it says input ser no# or buy copy i put in ser No# and it runs good all day then when i start up the next day it does the same. Help

Message title was edited by: Brett N

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A

Anonymous

now what will i do?

Brett N

Adobe Employee

Hello Hemanta. Could you provide a bit more detail here? Are you currently working with Photoshop CS6? If so, what version of Windows are you working on? 32- or 64-bit? These details will be required to provide any assistance.

Howard Pinsky

Adobe Employee

Hi, eisenray!

If you're running Photoshop on Windows, find and delete the following file:

C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache\cache.db

That will hopefully stop Photoshop from asking for your serial number each time you launch it.

S

streethyper

Participant

Hey Howard?

Every Time I Delete this file it comes back again should I Disconnect Internet ?

A

Anonymous

The folder should rebuild, but the old content is gone.

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