Brett, that link provides perhaps the most shameful excuse for "customer assistance" I can recall seeing in any forum ever.

The gist of that page is "Does Creative Suite constantly badger you, every time you boot up your computer, to log into your Adobe account and reenter your perfectly valid serial number? Well did you know that after loggin in again, you can cut and paste your serial number into the field every time our expensive software annoyingly malfunctions? There, we fixed it!"

Hard to imagine offering that solution with a straight face.

As you can tell I've become very frustrated doing this for the last two years, having tried many suggested fixes on various forums to no avail.