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hoochblues
Participant
January 1, 2013
Answered

Photoshop CS6 does not open or create files

  • January 1, 2013
  • 14 replies
  • 43266 views

I am using Adobe Cloud. And have downloaded Photoshop CS6. Using it locally.

It was working fine.  For weeks. The application still loads without error. But if I open a file nothing happens. No error message. But no file appears. And if I try to create a new file the same thing. No error message. But no new canvas to work with. In both cases nothing appears in the layers panel.

The Help menu gives me the option of deactivating. So I am assuming it is not an activation issue.

Fireworks works fine. Illustrator works fine. Only Photoshop has this problem.

I am running Windows 8. 64bit. 12gb. NVIDIA GeForce GTX 560 2gb. Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64. No optional 3rd party plugins.

      This topic has been closed for replies.
      Correct answer hoochblues

      Photoshop up to date - Yes

      Windows 8 up to date - Yes

      Cleared prefs - Already tried

      Uninstalled. Re-installed. Now it works.

      14 replies

      Show previous replies
      D
      DaniVince
      Participant
      December 18, 2013

      I've been having the same problem.  I tried everything on this thread.  The reason the MSConfig tweak works is because the problem is with your permissions - the tweak is turning off services, one of which may be affecting your permissions.  To restore your permissions, open a command prompt and type

      secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

      this should solve any permission problems.

      S
      Sundig
      Participant
      September 26, 2013

      I have the same type of problem.  The only way Photoshop CS6 will open a file is to completely shut down.  When it opens up again it will only open one file,and then it goes back to the same problem.  It also will not create a new canvas.  When Iwas able to open the one file I tried using the brush tool.and it would just partially work.  Just for the hell of it i switched my mouse and believe it or not everything went back to normal.  The old mouse would work great in everything else such as Premiere etc. but not in photoshop.  It was not a bettery problem in the mouse as they were new batteries, just something wrong with the mouse.  I sincerely hope this works for everyone who is having this problem, as it was sooooo frustating.  Let me know.

      Carliosis

      C
      CAR141
      Known Participant
      September 26, 2013

      My original post here was july 12, 2013.  I have found that there doesn't seem to be any one fix to this problem. I thought I'd add this post since my Photoshop now works although I cannot tell exactly what fixed it.

      My computer is a PC.  My problem started right after I updated CS6. I could open Photoshop (CS6), open one file, maybe be able to work on it (or not). If I could work on it if would find when I tried to open another photo file it would not open at all. I could reboot and again open one file in Photoshop. I described the problem on several forums and received nothing that helped. I tried virtually everything suggested above in this post and from other forums. All drivers were up to date. Lack of memory was not the problem. Most solutions did not work or only worked for a short while and then the problem would return. I did replace the mouse and it didn't help. I even completely reloaded Windows 7 and all my software, one thing at a time, and Photoshop worked for three days and then, having made no further changes in the computer by adding any software, etc. during those three days it again went to opening no files or opening only one and refusing to open any more until after rebooting the computer.

      I contacted ADOBE again (their original suggestions had not worked) and they suggested opening msconfig, disabling all in the Startup Tab and then going to Services, clicking the Hide all Microsoft services, and then disabling all. After doing this Photoshop began to work normally which was weird because I had already tried this and it hadn't helped. This time it worked so something else must have changed somewhere. I have gradually added needed files (anti-virus, anti-malware, Google, Adobe, etc.updaters, monitor calibration software, all my Photoshop and lightroom plug-ins, Microsoft Office, etc.) and my Photoshop CS6 is still working.

      M
      MaxCalo
      Participant
      December 9, 2013

      Thanks for the advice. I'm having the same problem.

      I'm also running Windows 7 64 and I have PS 5.5 and PS CC (one I own outright the other on subscription) and they both suffer the same problem.

      They worked again after I did what you suggested in msconfig.

      I now keep everyting disabled apart from the Microsoft, Adobe and Wacom items. Still, occasionally PS is unresponsive and I have to reboot.

      pmsherman42
      pmsherman42
      Participating Frequently
      February 9, 2013

      I just started having the same issue just last week. I open photoshop with or without 3rd Party plugins and I can't:

      • Create a New File
      • Open any existing file

      No idea, what the cause of this is. Everything is up to date.

      System Specs: Asus Rampage IV Extreme, i7-3930K, 64GB PC-2400 DDR3, Intel 520 Series SSD, RevoDrive 3 X2 Adobe Drive and a few other SSD's. Running windows 7 x64.

      H
      hoochbluesAuthor
      Participant
      February 9, 2013

      The only thing that fixed this for me was a reinstall. I am sure there is an easier way. But I wasn't able to find it.

      pmsherman42
      pmsherman42
      Participating Frequently
      February 26, 2013

      I still can't open or create new files after I use Photoshop once.

      Reproduction:

      1. Restart Computrer

      2. Open Photoshop (functions normal)

      3. Close Photoshop

      4. Re-Open (No Longer can Create or Open Files. However you can open bridge and drag and drop the file into PS and it will display it's just uneditable)

      5. Restart Computer

      6. Cycle Repeats

      Graphics Card: EVGA GTX680 4GB

      Driver Version: 314.07

      Windows 7, x64

      64GB DDR3 PC-2400 MEMORY

      i7 3930K 4.2Ghz

      Attached System Info Files

      Adobe Sys Info

      https://creative.adobe.com/share/6c62023e-4180-4f6a-b9a1-fe92050b7fec

      Nvidia SYS Info

      https://creative.adobe.com/share/660d285f-eaf0-4db6-a456-5a62171f9536

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      January 1, 2013

      Boilerplate-text:

      Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)?

      H
      hoochbluesAuthorCorrect answer
      Participant
      January 1, 2013

      Photoshop up to date - Yes

      Windows 8 up to date - Yes

      Cleared prefs - Already tried

      Uninstalled. Re-installed. Now it works.

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