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oldbalddude
Known Participant
December 13, 2012
Answered

Photoshop CS6 suddenly a trial version of Extended.

  • December 13, 2012
  • 26 replies
  • 242315 views

Launched Photoshop CS6 this morning, and suddenly it is a trial version of CS6 Extended. I did not ask for this, I do not want this, I bought, paid for and registered the regular version on the day it was released. I am not renting the software via that stupid creative clod thing, I bought it the regular way. What is happening here? Is this going to happen every time they release a minor update? How do I make it go away?

    Correct answer J453

    Stacey Bindman wrote:


    Adobe is "the best", and they should stand up and admit to this problem and make good on their product!

    Just FYI, they have admitted the problem is theirs, have provided workarounds, and have promised to have it fixed in the next few days.  I don't think today's Bridge update is the one, since I'm sure they would be all over the forum saying so if it was.

    http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.html

    -Noel


    Today we released Photoshop update version 13.0.4 (for Mac perpetual customers) and version 13.1.2 (for Creative Cloud members, Mac and Windows), resolving this licensing issue:

    How to get the Update

    1. In Photoshop, choose Help > Updates.
    2. The Adobe Application Manager will launch. Select Adobe Photoshop CS6 and choose Update.

    http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html

    26 replies

    Show previous replies
    S
    Stacey Bindman
    Inspiring
    December 14, 2012

    I had a similar irritating incident.

    I got an update notice from Adobe regarding CS-the simpler and less-expensive version, and not CS6 Extended.

    So I download the "update', only to find that it was an update for CS6 extended. Naturally, my CS6 stopped working

    and I had to spend 10 minutes on a live chat line, because the phone line had a 30 minute wait.

    I checked to see if my 30-day trial copy of CS6 Extended, which I got rid of on my computer, was still on my computer and it wasn't.

    I complained that I should get a free version of CS6 extended for inconvenience of the incorrect

    update advisory, but naturally nothjing was replied to on that. A few hours later, I got a Camera Raw update, and

    started to worry whether this was a correct update or another CS6 extended update. That download worked fine!

    Noel Carboni
    Noel Carboni
    Legend
    December 14, 2012

    Just for reference, there is one and only one set of code.  The Extended vs. Standard functionality is unlocked by the serial number and activation process. 

    The trial version always exposes the Extended functionality.

    So seeing Standard get switched to Extended coincident with the software returning to "trial" mode is completely expected.  Of course, what's not expected is the loss of the activation, unless you have changed something on your computer that's made the software believe you're running it on a different computer.

    -Noel

    S
    Stacey Bindman
    Inspiring
    December 14, 2012

    Hi Noel,

    No, this is not the case, nor the answer.

    Adobe erred, many people are having a similar "incident".

    Adobe, or its' database should know what its' customers are buying, and avoid such "incidents"!

    T
    Trophy92
    Known Participant
    December 14, 2012

    Luckily I had my serial number for the suite but could only get Indesign to launch.  Entered my serial number and it was accepted.  Rebooted computer and Photoshop launched, however I cannot deactivate it.  I launched Bridge OK and Synchronised my setting but when I launched Indesign again it asked for my serial number again which I entered.  But everything still sas that I cannot deactivate so must be in trial mode.  I have it installed on two machines so it looks as if it will not activate this installation. 

    T
    Trophy92
    Known Participant
    December 14, 2012

    Mine suddenly reverted into a trial version today on launch.  I closed it down and now it will not relaunch, just application not responding. 

    G
    Gleber909
    Participating Frequently
    December 14, 2012

    Trophy92, I'm on OS X and when I was experiencing my problem, all of my Adobe Suite programs would launch, then auto-quit and bring up the Adobe Registration app, as if I had just installed the trial versions of all of my software. (Which of course I own and have full serial #'s for.)

    Finding and entering my serial number fixed the issue for good, looks like. (At least until there's another Adobe Update...)

    I feel for all of those people who don't have their serial number ready at a moment's notice, though. I bet they'll be pissed.

    S
    SamuelDilworth
    Participant
    December 14, 2012

    I had the same problem, which I resolved by reentering my serial number following Curt Y’s instructions (except I entered the serial number of my fully paid version of Photoshop CS6, not any ‘trial’).

    It’s truly bizarre that an update would cause this problem, since I’ve never even run a trial version of Photoshop CS6 much less anything else, and I’ve never expressed any interest in Photoshop CS6 Extended or that infernal Creative Cloud.

    Not feeling too good about Adobe right now, I can tell you.

    R
    Ralph_Eisenberg
    Participating Frequently
    December 14, 2012

    I suspecct that you are not alone in this!

    G
    Gleber909
    Participating Frequently
    December 13, 2012

    Had the same problem today (12/13/12) with my Adobe Updater. All of my CS6 suite serial numbers were wiped out.

    Luckily I'm organized enough to keep those serial numbers on-hand and was back up and running quickly.

    For those users who don't have serial numbers handy, this is a big problem, and it's apparently a bug in the Adobe Updater program that needs to get fixed ASAP.

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    December 13, 2012

    That's why it's important to register. All your serial numbers are under your account in case that info is lost on your side.

    Log-in and there they are!

    G
    Gleber909
    Participating Frequently
    December 13, 2012

    gener7 - Agreed, but honestly the only thing I ever use my Adobe Account for is upgrades & trial registrations. And posting on this forum.

    Back to the point: AdobeUpdater shouldn't be wiping out information stored on local user hard drives, especially important stuff like serial numbers for expensive suites of software.

    A
    Anonymous
    December 13, 2012

    Can you enter your serial number for the "trial".  Serial number determines which version is active.

    K
    klauserator
    Participant
    December 13, 2012

    Thanks, Curt Y.  I had the same issue -- Photoshop CS6 turned into a trial version of CS6 Extended after the 13.0.2 upgrade.  I managed to dig up my serial number, entered it in the Adobe Manager app (I think that's what it was called) that popped up whenever I launched Photoshop, and now I seem to be back to my registered version of Photoshop CS6.  I think Adobe needs to be more careful with their upgrades.  Running an update (especially one that's pushed out by the adobe updater) shouldn't silently unregister your software.

    R
    Robert S. Morris
    Participant
    December 16, 2012

    This is exactly what happened to me. I ended up re-installing CS6. This seems to have made the problem go away.

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