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O
ouisamus
Participant
November 4, 2020
Question

"Photoshop detected an error in your display processor" - NVIDIA GeForce GTX 1650 Ti

  • November 4, 2020
  • 3 replies
  • 1426 views

Under the Graphics Processor settings, the "Use Graphics Processor" and "Advanced Settings" buttons are grayed out. When I hover over this area, it says that there is an error in my display driver, and that I should update or reinstall my driver.

My driver is fully updated and I've tried reinstalling it, like Photoshop recommends. I also set photoshop.exe and sniffer.exe to use the High-performance NVIDIA processor through the NVIDIA control panel.

My graphics card is an NVIDIA GeForce GTX 1650 Ti 4GB GDDR6.

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3 replies

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defaultsp8xhyew8dji
Participant
April 19, 2021

I work in an IT department for an enigineering firm and have encountered this issue since the Spring 2020 Windows update.  After that update many of our programs began having weird graphics issues, not just photoshop or adobe products.  They would run slow, freeze, or not even open up.  Our laptops have dual video cards in them, an onboard Intel driver and then a larger NVIDIA card.  The issue only occurs once the laptop is plugged into a docking system and it adds a Displaylink driver or adapter.  It seems windows or each of these programs has a hard time translating or picking which of the 3 different display adapters to use, so it often chose to use none of them...the Intel, NVIDIA, and the DisplayLink.  For a while the fix was to just backdate the Intel video driver.  In about Nov-Dec we found that the simplest fix is just to make the Laptop screen your main display.  This made not only Adobe products run right again but a few other engineering programs we use as well.  This has led me to believe the cause is Windows related, but i believe the Products need to be updated to adapt to whatever change Windows made in that past Feature update.

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    ouisamusAuthor
    Participant
    November 4, 2020

    The issue seems to be a problem with docking station. When I have any additional monitors plugged into my dock, Photoshop reports errors with my display driver. But when I have a monitor plugged directly into my laptop, or no additional monitors plugged in at all, it works fine. I'm using a Dell D3100 display dock.

      J
      Jeff_Zacuto
      Participant
      December 28, 2020

      Any word on a fix for this? I've found a work-around that if you unplug your docking station, launch Photoshop, then plug it back in it'll work. But that's not a long-term solution. 

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      defaultsp8xhyew8dji
      Participant
      April 8, 2021

      Make your main display the laptop screen. Then you won't need to unplug from the dock. We are wanting a fix that makes it so we don't have to set the laptop as the main display.

      O
      ouisamusAuthor
      Participant
      November 4, 2020

      Just realized I forgot to specify my Photoshop version - I'm using Photoshop CC 2021 (22.0).

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