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sofi70
Participant
May 9, 2019
Answered

Photoshop does not open

  • May 9, 2019
  • 4 replies
  • 4008 views

When I try to open photoshop it says an unexpected end of life encountered and it doesn't let me open photoshop, is there anyway to fix this problem

    This topic has been closed for replies.
    Correct answer sofi70

    I just fixed it. Looked on google and found the answer.

    You have to click to open Photoshop and inmediately click CTRL ALT Shift at the same time and hold it and a dialogue box apperas and asks you if you want to delete your preferences. You click yes and that is it. It started working again.

    thank you all for your answers!

    4 replies

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    David231884805r0d
    Participant
    February 18, 2022

    how can you change the Preferences in Photoshop if it will not open?

     

    Per Berntsen
    Community Expert
    Per BerntsenCommunity Expert
    Community Expert
    February 18, 2022

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

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    sofi70Author
    Participant
    May 9, 2019

    I think it has to do with preferences because the message apperas when that is loading. Anyone?

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 9, 2019

    To restore preferences  using a keyboard shortcut:

    • Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

    Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

    Nancy O'Shea— Product User & Community Expert
    pixxxelschubser
    Community Expert
    pixxxelschubserCommunity Expert
    Community Expert
    May 9, 2019

    https://forums.adobe.com/people/Nancy+OShea  schrieb


    … Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

    … and scripts and actions and brushes and swatches and gradients an so on …

    Hope that you have saved them in the past before you trash the preferences!

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    May 9, 2019

    Hi Sofi,

    I haven't heard of this before. Would it be possible to capture a screen shot of this error and post it here?

    Thanks,

    - Dave

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    sofi70AuthorCorrect answer
    Participant
    May 9, 2019

    I just fixed it. Looked on google and found the answer.

    You have to click to open Photoshop and inmediately click CTRL ALT Shift at the same time and hold it and a dialogue box apperas and asks you if you want to delete your preferences. You click yes and that is it. It started working again.

    thank you all for your answers!

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 9, 2019

    Which version of Photoshop?

    Which operating system?

    Are you an Individual, Team or Enterprise account holder?

    Nancy O'Shea— Product User & Community Expert
    S
    sofi70Author
    Participant
    May 9, 2019

    ​I am an individual, Windows 10 and Photoshop CC (2017)

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 9, 2019

    Usually that error means that the PSD file has been corrupted on the disk, though sometimes it means that the file has the wrong extension and can't be read correctly.  

    Nancy O'Shea— Product User & Community Expert
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