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gaoiav54827352
Participant
August 30, 2017
Question

Photoshop doesn't recognize image when I export; keeps trying to export blank/transparent background

  • August 30, 2017
  • 1 reply
  • 257 views

Note: This is happening on all PSD files that I have.

I'm trying to export a couple of images from an artboard I made in Photoshop. But it's not recognizing the images/layers. Instead it keeps trying to export a blank background:

Any idea why this is happening?

    This topic has been closed for replies.

    1 reply

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    October 2, 2017

    Hi gaoiav,

    Please let us know the version of Photoshop you are using now? It should be updated to the latest version CC 2017.1.1

    Also, you may try an reset the Photoshop preferences back to defaults and check if that helps. refer: Preferences in Photoshop

    Let us know if that helps.

    Regards,

    Mohit

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