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J
john6C1C
Participant
October 21, 2020
Question

photoshop doesn't work after todays update

  • October 21, 2020
  • 3 replies
  • 190 views

no matter what i try to do in photoshop after todays update it does not work. even trying to close the program i get the error message "could not complete your request because of a program error " I have to go to task manager to end the program. I am running windows 10. any help would be appreciated. thank you in advance

 

Jack  

This topic has been closed for replies.

3 replies

A
Anonymous
October 21, 2020

Hi

Take a look here

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
October 21, 2020

I suggest you unistall Photoshop, using the drop-down menu in the Creative Cloud app, and reinstall Photoshop again. If that doesn't solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling Photoshop again.

Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

J
john6C1CAuthor
Participant
October 21, 2020

ok thank you for you help i had thought that that might be my only way to solve the problem I am currently running a full system scan with norton 360 I will come back and let you kinow how I get on

Jack

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
October 21, 2020

Try resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences.

How much RAM and spare disk capacity do you have on your system?

J
john6C1CAuthor
Participant
October 21, 2020

Thank you for the quick answer Derek. I have 12 gig of ram and 206 gig free space on my C drive. the button for reset preference is labeled "  reset preference on quit"  i had to use task manager to quit the program and when I restarted it made no difference. even trying to open a file using RAW or Bridge I get the same error.

Jack 

J
john6C1CAuthor
Participant
October 21, 2020
sorry I jumped in too quickly with that answer I now can open files from the home screen and when I try to exit the program it will close all open files and revert to the home displaying the error message
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