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haruoh77081855
Participant
January 1, 2018
Question

Photoshop don't open my images

  • January 1, 2018
  • 1 reply
  • 256 views

I have problems when I started my photoshop.

Sometimes the image selected open like a transparent image or just a black image.

I don't know what happened because my I bought my notebook last week and in the first day it was normal.

I saw that some people had a same problem.

    This topic has been closed for replies.

    1 reply

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    January 1, 2018

    We do need some details first.

    * The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:

    * Adobe product and version number

    * Operating system and version number

    * The full text of any error message(s)

    * What you were doing when the problem occurred

    * Screenshots of the problem

    * Computer hardware, such as CPU; GPU; amount of RAM; etc.

    H
    haruoh77081855Author
    Participant
    January 3, 2018

    Hi!!

    I have some informations about this:

    It's a Photoshop CC.

    Windows 10 home.

    No text error appeared

    I was iniciate the program and open the file. Then the image not appear.

    I don't have screenshot now.

    My computer information:

    • Dell Inspiron i15-5567-A30C
    • 8GB RAM
    • 1TB HD
    • Intel i5 7 gen
    • AMD Radeon R7 M445 2GB
    A
    Anonymous
    January 3, 2018

    Could be an issue with the on-board Intel GPU and the discrete AMD GPU

    Take a look at here and scroll down to No: 7

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

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