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Heather31239067v0iz
Participant
July 23, 2023
Question

Photoshop error message, "Direct X 11 vs. 12" and “Studio vs. Game Driver”

  • July 23, 2023
  • 1 reply
  • 5204 views

I downloaded Photoshop and got the error message, "Your graphics processor is incompatible", "Direct X feature level 11.0 available, feature level 12.0 required." When I check the DirectX Dignostic Tool on my computer, it shows DirectX Version: DirectX 12. If my computer has DirectX 12, why doesn't Photoshop recognize it?"

 

In a sperate question, the NVIDIA Control Panel shows I have a “Game Ready Driver” and PS prefers a Studio driver. How important is this and how do I change it?

 

 

[subject edited to included second question]

 

 

    This topic has been closed for replies.

    1 reply

    Semaphoric
    Community Expert
    SemaphoricCommunity Expert
    Community Expert
    July 24, 2023

    Microsoft has confusingly burried the Feature Level information, which is seperate from the DirectX level. Look in the Drivers section of the Display tab:

    H
    Heather31239067v0izAuthor
    Participant
    July 24, 2023

    Ok, the feature level also shows 12. Now what do I do?

     

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    July 24, 2023

    Heather,

     

    Can you post a description of you computer?  Laptop? Desktop?  Can you post the name of the Graphics card and what driver is installed?  This might lead to a quicker answer.  

    NVIDIA says that both game and studio drivers will work with Adobe applications.  

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