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Participant
November 11, 2019
Question

Photoshop error message: must install printer

  • November 11, 2019
  • 1 reply
  • 178 views

Hello,

I am new to this forum.  I'm using an old Photoshop version with Windows Vista.  I have always been able to print images with no difficulty until the last few months when I get the message about "must install a printer".  My printer works fine and prints other documents from a variety of platforms.  It seems to be just Photoshop.  I'm wondering if it no longer supports Vista or if there are other suggestions.  Thanks in advance.

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1 reply

D Fosse
Community Expert
Community Expert
November 11, 2019

Print metadata are saved with the file, which can sometimes cause problems. They may get corrupted, point to the wrong printer etc. If you hold the spacebar when pressing "print", these metadata are deleted. Then try again.