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A
Alan_Li_
Participant
November 27, 2021
Answered

Photoshop error with recovery files

  • November 27, 2021
  • 2 replies
  • 475 views

Few days ago my Photoshop crashed. After restarting the computer and trying to open the photoshop, the app is trying to open recovery files, the issue is that photoshop crashed because I opened way too many big files at once and my cpu couldn't handle that (my guess). 
Ever since, I'm trying to open Ps but without any results, Illustrator and InDesign are working fine. 

I even ran Adobe cleaning tool but even after completely wiping everything out, the issue keeps coming bac. I'm a student and I need to get my Ps back so I can start working on new projects... 

P.s. I have 16 gb ram, lenovo laptop with ryzen 5 and windows 11. 

This topic has been closed for replies.
Correct answer Alan_Li_

After some more digging, turns out that the data folder in win 11 is for some reason hidden, the solution was to use windows key + r and type %AppData%. Then find adobe - photoshop folder and find the recovery folder then just delete the files. 

2 replies

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Alan_Li_AuthorCorrect answer
Participant
November 27, 2021

After some more digging, turns out that the data folder in win 11 is for some reason hidden, the solution was to use windows key + r and type %AppData%. Then find adobe - photoshop folder and find the recovery folder then just delete the files. 

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
November 27, 2021

Hi

Try clearing out the Photoshop Temp files from this location

C:\Users\Your Name\AppData\Local\Temp

A
Alan_Li_Author
Participant
November 27, 2021

Unfortunately the "appdata" map is missing in win 11... I can't find it anywhere

A
Alan_Li_Author
Participant
November 27, 2021

I meant folder...

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