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H
His Wardship
Participant
July 26, 2017
Question

Photoshop fails to launch

  • July 26, 2017
  • 4 replies
  • 2018 views

Recently, Photoshop has begun failing to launch. All other Adobe programs function correctly. Selecting the Photoshop option from the Creative Cloud tray fails to do anything, a brief loading icon appears after which nothing happens. I have completed a full reinstall, removing all Adobe programs from my computer, and running the Creative Cloud Cleaner, and deleting all Adobe files within Program Files, Program Files (x86) and Appdata. The problem persisted after a full reinstall. My graphics drivers are up to date, and I have uninstalled and reinstalled them.

I would appreciate assistance in resolving this issue.

    This topic has been closed for replies.

    4 replies

    H
    His WardshipAuthor
    Participant
    July 29, 2017

    I have fixed the issue. I ran CHKDSK/F through the Command Prompt, which resolved this issue. I imagine it was a hard-disk based issue, but I can't be sure.

    F
    Community Expert
    Francesco Della PerutaCommunity Expert
    Community Expert
    July 29, 2017

    Ok,  a system operating related error.. thanks for reporting

    F
    Community Expert
    Francesco Della PerutaCommunity Expert
    Community Expert
    July 29, 2017

    Have yout tried to reset Photoshop Preferences?

    hold down Alt, Ctrl, and Shift keys (Mac: Command, Option, Shift) while starting up Photoshop. A dialog box will appear asking if you wish to delete the preferences/settings file. 

    H
    His WardshipAuthor
    Participant
    July 29, 2017

    Hi, as mentioned above, Photoshop entirely fails to launch. Holding down those buttons does nothing, since the Photoshop loading dialogue doesn't actually appear.

    F
    Community Expert
    Francesco Della PerutaCommunity Expert
    Community Expert
    July 29, 2017

    Please try to use this tool before eventually reinstall the creative cloud:

    Use the Creative Cloud Cleaner Tool to solve installation problems

    then re-download a fresh copy of photoshop and reinstall...

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 26, 2017

    Try rolling back the video driver.

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    July 26, 2017

    A guess - have you tried making sure you have the 64 bit version of Photoshop rather than the 32?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 26, 2017

    https://forums.adobe.com/people/Dean+Utian  wrote

    A guess - have you tried making sure you have the 64 bit version of Photoshop rather than the 32?

    Having both of these folders would indicate 64 bit:

    Program Files, Program Files (x86)
    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    July 26, 2017

    Hi Peru Bob,

    Having both Program Files and Program Files (x86) suggests both 32bit and 64bit applications have been installed. We don't know which Adobe programs in which folder. It could be that Premiere was installed as 64 bit, Photoshop as 32 bit.

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