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jenniferj72875917
Participant
April 20, 2017
Question

Photoshop file will not print correct size, prints 8.5x11 every time

  • April 20, 2017
  • 1 reply
  • 8238 views

Has anyone had a Photoshop printing problem where the file only prints 8.5x11 no matter what paper size you select? I have un-installed and re-installed both Photoshop and the printer drivers & software.. nothing works. I can't find any information on the Adobe forums.. I mean I found people with the same problems, but no answers. Thought I'd check if any of you are also experiencing this problem. I'm working with Photoshop CC 2017 on OS X El Capitan (10.11.6). Currently I am trying to print to a Canon, however I also have problems printing to an Epson. The Epson printer will print the correct size paper, but the image will be cropped to 8.5x11. **Only happens when trying to print out of Photoshop... any other program will print perfectly fine**

Any help would be much appreciated! Please advise if more info is needed to help figure out this problem

This topic has been closed for replies.

1 reply

tom attix
Adobe Employee
tom attix
Adobe Employee
April 20, 2017

Which Epson and Canon printers are you using? Also could you post a screenshot of Photoshop Print Window (please expand the print window to show all of the controls).

Thanks

-Tom Attix

J
jenniferj72875917Author
Participant
April 21, 2017

Thank you so much for your reply! I am using:

Canon imageRunner Advance C7565i

Epson Stylus Pro 4900

Attached screenshots for both printers. Hopefully of the right thing? Please let me know if not! Thank you!!

Canon:

Epson:

tom attix
Adobe Employee
tom attix
Adobe Employee
April 21, 2017

You're definitely doing it right. I have 2 things to try:

- Make a custom paper size rather than using one of the presets (Go to the paper size popup menu and scroll to the bottom and select Manage Custom Sizes)

- Try the Epson Plugin (Epson Print Layout - Epson ). It will appear in the File/Automate/ menu.

Please try both and let me know how it goes, these will help me figure out where it's failing.

Thanks

-Tom

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