Skip to main content
P
PETER CHIN SHIROKU
Participant
September 29, 2023
Question

Photoshop files and folders go missing after using Photoshop 2024 Generative Ai

  • September 29, 2023
  • 4 replies
  • 1059 views

Hi, 

It's been happening to me a few times the past few days. Everytime i use Photoshop 2024's Generative AI on a Mac, my photoshop files and folders seem to disappaer or go missing after a few hours. I do know where i exported my work and saved the PSDs. i am meticulous like that. And i know i checked them before i closed the app. It's as if they never existed. i even tried to serach for directories and files that are hidden, in case the system auto hid them. It's very bizarre. I am honestly thinking of switching back to Photoshop 2023 without the Generative Ai and just manually recreate my work again. it's painful but unless there's a patch that i don't know about. Anybody have any similar experience and solution to this? I'm not even sure if this is a technical issue in the app.

    4 replies

    G
    Gibran377763106925
    Participant
    June 1, 2024

    Same here, im on a macbook pro and my .psd file literaly vanished. The file did contain a couple of Generative AI layers. I tryed looking for it with "termina"l and "go to file" option on the apple menu but can´t seem to find it.  I think Adobe should repair the damage done (hours of design working) in some way. 

    GonanBarbarian
    GonanBarbarian
    Participant
    April 18, 2024

    This is happening to me as of the past 3 weeks. Why is this happening? CC isn't cheap and we shouldn't have to deal with this issue. I have lost a lot of work due to this. All these problems started to happen with Adobe went to CC. Been using adobe since cs2 and this never used to happen. What happened to software working? 

     

    G
    Gibran377763106925
    Participant
    June 1, 2024

    Same here, im on a macbook pro and my .psd file literaly vanished, this is totaly BS. I just lost half a day worth of work. 

    R
    Raquel293894044sib
    Participant
    November 27, 2023

    Following - this is happening to me on a Windows system as well.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    October 4, 2023

    Hi @PETER CHIN SHIROKU where are you saving your files? Are you saving directly to an external source like an external drive, network share or cloud service?

      P
      PETER CHIN SHIROKUAuthor
      Participant
      October 8, 2023

      Have saved them to an external hard drive normal USB link

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices