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Participating Frequently
August 31, 2023
Question

Photoshop files completely disappearing

  • August 31, 2023
  • 14 replies
  • 2143 views

I teach Adobe Photoshop in high school, and for the last few days, my students' files have been completely disappearing from the desktop. All of their work from the day or days before are simply gone. They can see the image of the work they created the day before in the home screen of the Photoshp interface, and it says the name in "recent files", but their files are gone and those won't open that they are seeing listed as there. They have to start completely over, and they are worried that their new work will be gone as well when they come back to class tomorrow. It started happening when I got a notification this past week that cloud synching will end. Did that do something to create this issue? I have been working in Adobe Photoshop since 1995, and have never ever had an issue like this. Please advise where their files are going. They are saving them to their local destop in a folder on their MAC computers.

Thank you.

14 replies

Participating Frequently
September 1, 2023

Most of the files that are desappearing are PSD layered files.

Participating Frequently
September 1, 2023

I just talked to our IT guy, and he said that we have nothing in our school system that deletes files automatically, so I don't think that is the issue. Not all files disappear though, nor do folders. Just some of the files, that I saw myself the day before and helped them on. They are just gone the next day. They appear to be there in the Photoshop Home screen and in the "recents" folder, but then you click on them they say they have been "moved or deleted", or just simply won't open at all.

Kevin Stohlmeyer
Community Expert
Community Expert
August 31, 2023

Agreed - @Marjorie32002479agev sounds like your IT has it set to reset/remove local files overnight. Pretty common practice with shared lab computers.

Earth Oliver
Legend
August 31, 2023

Sounds more like an OS issue that your IT needs to solve.